Commercial Technical Specialist

Job description / Role

Responsibilities

Identify new business opportunities and grow existing customer relationships in various industries such as oil & gas, chemical, power and water, pulp & paper, and F&B.

Capable to support installation and troubleshooting of mechanical seals and other John Crane products at customer sites with minimum required technical guidance.

Monitor market trends and competitor activities to adjust sales strategies accordingly.

Maintain existing customer relationships and aim to create new and lasting ones.

Manage the entire sales process from initial inquiry to delivery and aftersales support while providing technical support and clarifications.

Discuss and support the negotiation of contract terms and tenders while managing internal and external stakeholders.

Record and accurately maintain customer information and opportunity data in CRM (C4C).

Assure correspondence flow and proper communication of John Crane Abu Dhabi office with suppliers, customers, distributors, and local authorities.

Assist Finance in resolving payment issues in case of product discrepancies or inaccurate invoices.

Provide technical support to customers and distributors, and prepare notifications for noncompliances when and if required while meeting or exceeding sales targets and main KPIs.

Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands.

Establish annual, quarterly, monthly, or weekly sales plans; prioritize and deliver accurate order forecasts.

Responsible for exercising due diligence towards health and safety of self and others within the organization.

Ensure compliance with applicable HSE instructions, requirements, laws, and regulations received from customers, regulatory, and statutory bodies.

Qualifications

Education/Training:
University degree in Engineering (preferably Mechanical or Industrial) or proven experience to support all the required tasks with minimum supervision.

Experience:
Desirable: 5 years of professional experience in technical and commercial fields.
Proven track record in meeting or exceeding sales targets in a B2B environment.

Knowledge/Skills:
Commercial knowledge in a proactive multinational and multicultural environment.
Strong technical knowledge of John Crane product portfolio or similar industry.
Knowledge of pumps and compressors is a plus.
Knowledge of oil & gas, petrochemical, and general industries.
Knowledge of planning and scheduling techniques.

Languages:
Fluent in English; Arabic will be an advantage.

Key Competencies

• Proven experience in the industrial field of rotating machinery (technical and commercial).
• Excellent communication and presentation skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Problem solver with good organizational skills.
• Interpersonal skills and ability to interact easily with multinational peers.
• Proactive and with a can-do attitude; trustworthiness and ethically sound with solid negotiation abilities.
• Independently reliable and self-sufficient whilst working as part of a wider team.

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• Knowledgeable about ERP and CRM tools.

Other Requirements

• Willingness to travel frequently to client site inspections aiming at business development.
• Valid drivers license.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network, Black Employee Network, and Neurodiversity.

Across our company, we recognize excellence culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying for jobs directly through our official careers website.

Remote Work

No

Employment Type

Full-time

Job Function: Finance, Business Analysis & Consulting

Company Industry: Education