Senior Sales Administrator

Ajman Free Zone is seeking an experienced Senior Sales Administrator B2B to lead and manage the B2B Operations function. This role is responsible for overseeing day-to-day operational execution, managing the B2B Operations team, and ensuring effective coordination with internal departments and external stakeholders.

This is a senior operational leadership role supporting B2B revenue delivery through disciplined execution, service quality, and governance. It is not a direct sales role.

The position requires strong people management capability, advanced working knowledge of UAE ICP systems, and the ability to independently handle partner and operational escalations.

Key Responsibilities:

B2B Operations & Team Management

• Lead, manage, and mentor the B2B Operations team, ensuring balanced workloads, accountability, and consistent service standards
• Manage team attendance, leave planning, task allocation, and performance tracking
• Act as the final escalation point for complex operational and partner-related issues
• Ensure operational continuity, accuracy, and adherence to approved processes across all B2B cases

Internal Stakeholder Management

• Maintain effective working relationships with internal departments including Government Services, Registration, Finance, Compliance, and External Operations
• Coordinate closely with Government Services and Registration teams to ensure timely processing of trade licenses, amendments, renewals, and visa services
• Proactively resolve inter-departmental dependencies and bottlenecks impacting service delivery

Channel Partner Operations Support

• Serve as the primary operational point of contact for B2B channel partners
• Handle escalations related to licensing delays, visa processing, system issues, and documentation gaps
• Ensure partners remain aligned with operational processes, SLAs, and compliance requirements
• Provide accurate operational guidance while maintaining governance and control

ICP, Licensing & Visa Operations

• Oversee end-to-end processing of trade license and visa applications
• Ensure correct and compliant usage of UAE ICP systems, including approvals, tracking, and issue resolution
• Validate documentation accuracy and ensure all cases meet regulatory and Free Zone requirements
• Monitor turnaround times and proactively manage operational risks

Governance, Compliance & Reporting

• Ensure full compliance with Free Zone regulations, internal policies, and approved workflows
• Maintain data accuracy across internal systems and operational trackers
• Prepare regular operational reports covering volumes, turnaround times, escalations, and improvement areas
• Maintain strict confidentiality of all client, partner, and internal information

• B2B Sales Administration & Operations
• Team Leadership & People Management
• UAE Free Zone Licensing & Visa Operations
• Advanced Knowledge of UAE ICP Systems
• Escalation Handling & Stakeholder Management
• Process Discipline & Attention to Detail
• Strong Written and Verbal Communication

Qualifications:

• At least a bachelor's degree in business administration, management, or any other related field.

Experience:

• Minimum 5 to 7 years of experience in Senior Sales Administration, B2B Operations, or similar role within a UAE Free Zone or comparable regulatory environment
• Proven experience managing operational teams and handling channel partner escalations
• Hands-on experience with ICP systems, licensing, and visa processing is mandatory.