General Manager - Business Operations - Facility Management Services Industry

Position: General Manager- Business Operations
Location: Ahmedabad
Employment Type: Full-Time
Industry preference: Facility Management Services
Position Overview:
As the Head of Business operations, you will be responsible for the full P&L management, operational excellence, and business growth of the region. You will lead cross-functional teams to deliver exceptional service, drive regional revenue growth, enhance customer satisfaction and retention, and ensure consistent employee engagement and retention. This role demands a strategic leader with strong business acumen, operational insight, customer centric approach and people leadership.
Key Responsibilities:
1. P&L Management & Financial Oversight
- Full accountability for the regions P&L, budgeting, forecasting, and reporting.
- Drive cost optimization and margin improvement while maintaining service standards.
- Identify areas for cost control, productivity enhancements, and revenue generation.
2. Sales & Business Development
- Fulfil the regions sales and revenue targets in alignment with the organizations goals.
- Identify and pursue new business opportunities within the region in alignment with company strategy.
- Drive Sales and Collaborate with the Business Development team on proposals, bids, and pricing strategies.
- Responsible for regional sales targets and conversions; build relationships with key industry stakeholders.

3. Operational Excellence
- Responsible for driving the operational excellence of the region.
- Set and monitor KPIs/SLAs; ensure compliance with safety, statutory, and quality standards.
- Lead operational reviews, audits, and continuous improvement initiatives.
4. Customer Retention & Customer Satisfaction
- Build strong relationships with key customers and stakeholders.
- Lead customer review meetings, address escalations, and proactively manage customer expectations.
- Ensure zero customer loss
5. Revenue Growth & Regional Expansion
- Strategize and implement regional growth plans including service upselling and contract expansions.
- Track and analyze regional market trends to identify new areas of opportunity.
- Expand footprint through strategic partnerships and diversified service offerings.
6. Improve DSO
- Streamline the accounts receivable process to reduce DSO.
- Ensure timely collections and efficient payment cycles.
7. Employee Engagement & Retention
- Lead and inspire a high-performing regional team.
- Foster a culture of accountability, innovation, and continuous learning.
- Drive employee retention initiatives, track attrition metrics, and build succession pipelines.
Qualifications:
- Bachelors/masters degree
- 10+ years of experience in facility management, with at least 5 years in a senior/regional leadership role.
- Strong experience managing large teams, multi-site operations, and full P&L responsibilities.
Key Skills & Competencies:
- Strategic Thinking & Execution
- Sales & Business Development Acumen
- Financial and Commercial Savvy
- Leadership & People Management
- Customer-Centric Approach
- Operational Excellence & Quality Focus
- Strong Communication & Negotiation Skills
- Proficient in MS Office, CAFM platforms.