BYD Sales Team Lead

Job Requisition ID: 173357
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A'rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
To supervise & lead the performance of the BYD retail sales team across stores and pop-up locations, ensuring achievement of sales targets, delivery of exceptional customer experiences, and execution of operational excellence in line with BYD brand standards.
What you will need:
Team Leadership/Supervision & Performance

• Lead, coach, and motivate a team of Sales Executives to achieve individual and team sales targets.
• Monitor daily performance metrics including leads, test drives, and conversions.
• Conduct regular performance reviews and provide constructive feedback and development plans.
  

Customer Experience Management

• Ensure consistent delivery of a premium customer journey across all touchpoints.
• Resolve escalated customer issues and support the team in complex sales negotiations.
• Champion a customer-first culture and ensure alignment with BYD brand values.
  

Operational Management

• Oversee daily operations of retail stores and pop-ups, ensuring readiness, cleanliness, and compliance with visual merchandising standards.
• Coordinate with marketing and events teams to support activations and campaigns.
• 
  Manage inventory levels, vehicle display, and test drive logistics.
  

Reporting & Standards

• Track and report on sales performance, customer feedback, and market trends.
• Provide insights to senior management to support strategic planning and continuous improvement.
  

Collaboration

• Liaise with HR, training, and product teams to ensure team readiness and product knowledge.
• Work closely with aftersales and delivery teams to ensure seamless customer handover.
  

What you will need:
Minimum Qualifications and Knowledge:

• Written and spoken English is a must; 2nd language (Arabic/Russian/Mandarin) is beneficial
• 4-5 years sales experience preferability in mid-luxury retail industry
• 1-2 Years supervising/leading teams
• Valid UAE Driving License
  

Job Related Skills and Competencies:

• Excellent interpersonal and communication skills.
• Passion for customer service and the automotive industry.

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• Upselling skills and ability to create value from new products
• Exceptional written and spoken communication skills
• Strong negotiation skills, with evident ability to influence customer choices
• Excellent planning and scheduling
• Ability to multitask
• Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
  

Required mindsets and behaviors

• Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
• Charismatic personality that gains customer confidence and trust
• Established work ethic
• Adaptive and open to adopting new selling strategies and encompassing feedback
• Personally accountable for actions
• Self-motivated and immune to allowing external market forces influence individual performance
• Results oriented
• Personally driven to grow and progress within the company
  

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click apply: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.