Customer Service Associate | Retail | Marks & Spencer

Overview of the role

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.

What you will do

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area

Required Skills to be successful

• Customer Service Experience: Previous experience in customer-facing roles, with a focus on providing excellent service.
• Communication Skills: Strong verbal communication and interpersonal skills to interact with customers effectively.
• Attention to Detail: Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Sales Skills: Ability to recommend products and actively engage in upselling and cross-selling.
• Cash Handling: Experience in operating cash registers and following cash handling procedures.
• Team Player: Ability to work well within a team to achieve store goals.