Watch Technician | Retail | AFWJ Service Center

Job Requisition ID: 177760
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role:

• As a Watch Technician, you will be responsible for performing professional and technical repairs of watches and clocks. You will ensure high-quality and efficient service to support sales by providing after-sales service and achieving service revenue. You will conduct technical assessments and quality control checks, manage technical documentation, and meet service targets. Success in this role is measured by the ability to achieve these targets while maintaining high standards in repairs and customer satisfaction.
  

What You Will Do:
Technical Repairs

• Perform professional and technical repairs of watches and clocks.
• Provide technical estimates regarding authenticity and reparability of watches.
• 
  Verify and monitor quality control checks to ensure repair standards are met.
• Follow up and manage technical documentation related to repairs.
• Consolidate technical issues and provide solutions.
  

Service Targets

• Achieve set service targets for watch and clock repairs.
• Support sales through efficient after-sales service to generate service revenue.
  

Required Skills To Be Successful:

• Sound technical expertise in watch and clock repairs.
• Proficiency in using repair tools and technology.

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• Strong customer interaction skills.
• Ability to achieve service targets while maintaining quality standards.
  

What Qualifies You For The Role:

• Completed 10th Standard education.
• Minimum of 5 years of experience in a service technician role.
• Sound knowledge of the watch service industry.
• Proficiency in MS Excel, MS Word, and MS Outlook.
  

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…