Manager - Aftersales

• Develop and implement the aftersales business strategy to achieve revenue, profitability, and customer satisfaction targets (CSI).

• Oversee the Service, Parts, and Warranty departments, ensuring seamless collaboration.
• Analyze key performance indicators (KPIs) such as workshop productivity, efficiency, parts margin, and CSI scores.
• Drive customer retention initiatives, including service campaigns, loyalty programs, and preventative maintenance reminders.
• Manage department budgets, control costs, and optimize resource allocation.
• Ensure all workshop operations comply with manufacturer standards, warranty guidelines, and local safety regulations.
• Resolve major customer complaints and ensure a high-quality service recovery process.
• Lead and develop a large team of technicians, advisors, and administrative staff.

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  Bachelor’s degree in Engineering, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in automotive aftersales, with at least 5 years in a senior management role.
• Comprehensive technical and commercial knowledge of automotive service, parts, and warranty processes.
• Proven P&L management skills and a strong customer-centric approach.
• Exceptional leadership and strategic planning abilities.

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