Knowledge Manager

Role: Knowledge Manager

Office: Dubai office

Reporting Line: Head of Knowledge Management

Personal Attributes:

Knowledge Management:

• Maintain knowledge systems and contribute to the development of tailored knowledge taxonomies and metadata frameworks.
• Promote the use of technology and foster a culture of knowledge sharing.
• Contribute to the development of incentive mechanisms with stakeholders and line manager.
• Identify training opportunities and provide support to staff.

Innovation and Process Optimization:

• Identify opportunities to leverage technology and streamline processes.
• Automate documents and monitor performance metrics.
• Stay updated on global tech developments to drive innovation.

Data Analytics:

• Develop and monitor metrics to track project performance.
• Generate usage reports and analyse user trends to identify areas for improvement and potential cost savings.
• Identify wasteful practices or redundant “shelfware” resources.
• Present compelling evidence of the financial impact of knowledge initiatives and provide regular progress reports to line manager.

Supplier Management:

• Oversee vendor relationships, conduct periodic subscription audits and continuously explore alternative solutions and vendors that may offer better value or more cost-effective options.
• Manage user access and support budgetary preparation.
• Optimize resources to minimize costs while maximizing financial returns.
• Evaluate the financial impact of each subscription to determine its return on investment.
• Create standard operating procedures for the adoption and usage of knowledge resources.

Collaboration:

• Work closely with legal and business services departments across the firm.
• Identify knowledge champions and foster collaboration across departments.
• Confidently build and maintain effective working relationships with lawyers, internal stakeholders and third-party providers.

Project Management:

• Contribute to various projects within the Knowledge team.
• Continually ensure alignment of the knowledge operations division with the overall strategy of the knowledge department and the firms strategic goals.

The Knowledge Manager will be responsible for the daily administration of the Knowledge operations team. This role involves overseeing the day-to-day activities of the knowledge operations division, maintaining supplier relationships, collecting and analysing data, and driving process optimization. The ideal candidate will have a strong background in knowledge management, data analytics, and supplier management, with a keen interest in leveraging technology to drive efficiency and innovation.

Duties & Responsibilities:

• Minimum of 4 years in knowledge management, data analytics, or supplier management.
• Bachelors Degree or higher in a related field.
• Proficiency in Microsoft office suite (Word, Excel, PowerPoint), and technical aptitude to use various information systems and platforms such as SharePoint, Microsoft Teams, Power BI, and AI tools.
• Proven ability to increase usage of information systems and improve user experience.
• Strong project management (PM) and change management (CM) skills.
• Exceptional written and verbal communication skills in English.
• Lateral thinker with proactive approach to problem-solving.
• Effectively prioritise workload, take ownership of tasks and see projects through to completion.
• Navigate decision-making within defined boundaries, recognizing when to address issues on your own and when to escalate them, using good judgment throughout.
• Demonstrate a commitment to ongoing growth, set a positive example, and serve as a guide for less experienced team members.
• Arabic is advantageous but not required.

Diversity, Equity & Inclusion:

Essential to our success as a regional law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.

Al Tamimi & Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.