Assistant Manager - Sales & Customer Service

• Strive to meet and exceed sales targets set by the department within acceptable profit margin while ensuring continuous business improvement and customer satisfaction.
• Handle key account management with regard to sales,

• Responsible for sales reports, meetings and management reports.
• Follow applicable ISO procedures and collectively meet sales, quality and environmental objectives.
  
• Ensure department’s sales procedures are being adhered to and copies of all quotations are being safely maintained with related supporting documents.
• Supervise daily activities and reporting procedures of customer service coordinators.
• Assign queries to customer service coordinators; supervise and maintain lead enquiry tool.
• Oversee and authorize Quotations and Job Orders.
• Maintain awareness on competitors’ movements in the market, latest market trends and upcoming projects in the region.
• Follow up on completion of credit facility formalities with major new clients.
• Create business opportunity by conducting regular marketing drive and campaigns for all sectors.
• Look for new business opportunities through various sources and follow leads provided by other departments.
• Liaise with other departments of the Company to explore any opportunity of cross- selling.

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• Co-ordinate with operations and QHSE department in the event of complaints received from clients.
• Assist Finance department through debt follow up with major clients.
• Attend business related exhibitions, seminars and public meetings for business networking.
• Other responsibilities as may be assigned from time to time.

Edarabia