Functional Support Manager

Aliter Business Solutions Pvt. Ltd.

Data Science Analytics & Machine Learning

149+ Applicants

Posted: 9 months ago

6-10 years

Kolkata, West Bengal

Work from Office

Posted: 9 months ago

Applicants: 149+

Job Description

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Job Description

As a Functional Support Manager at SCLEN.ai, your role involves defining and implementing customer support strategies to enhance satisfaction and retention across platforms like SAP and Analytics. Your key responsibilities include:
- Leading the execution of customer support strategies aligned with organizational goals
- Improving service delivery and resolution timelines
- Serving as the primary contact for key clients, managing their expectations, and advocating for their needs within the organization
- Tracking and enhancing customer satisfaction and NPS scores

- Managing the customer support team, fostering a collaborative culture, and ensuring resource allocation for project demands
- Monitoring key performance indicators and metrics for self and team performance
- Identifying areas for process improvement and implementing best practices
- Preparing and presenting comprehensive reports to senior leadership on customer support performance
- Participating in regular training programs to enhance self and team members" skills
- Demonstrating in-depth customer support expertise, team leadership, communication skills, and adaptability in fast-paced environments

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Additionally, you will need to have a Bachelor's degree in Business Administration, Commerce, or a related field with Supply chain specialization, while a Master's degree is preferred. You should have at least 6 years of experience in customer support or related roles.
If you are interested in this position, please send your CV to hidden_email with the subject "Applying for the post of Functional Support Manager."
Please note that this is a full-time, permanent position with benefits including health insurance and Provident Fund. The work location is in person at Haldia, Kolkata, West Bengal.
Looking forward to receiving your application.,

Skills

Process ImprovementTraining DevelopmentCrossFunctional CollaborationCRM SoftwareCustomer SatisfactionCustomer SupportProcess ImprovementTechnical UnderstandingNPS ScoresRisk MitigationSupply Chain KnowledgeClient EngagementCSATSaaS ExperienceTechnology AdoptionTeam ManagementAdaptabilityService DeliveryMS Office SuiteData AnalysisProblemSolvingPerformance Metrics

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About Company

Aliter Business Solutions is a provider of analytics, data science and technology services. We partner with organizations to create and execute data-driven strategies to improve business performance.

Important dates & deadlines?

Application Deadline

01 Nov 25, 01:29 PM IST

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