IT Operations Associate

The Client Technology Operations Support Senior Specialist supports the Client Technology Operations & Data Services business. This position is a key member of the team and is responsible for day-to-day operational and technical support in systems platform operations across all data centre environments and offices.

Provide onsite and remote engineering and support for Client Technology Operations & Data Services, including managing the servers, storage, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units. May set up, install, and upgrade hardware, software, and peripheral equipment.

Participate in the design, configuration, build, implementation, and maintenance of computer servers, operating systems, related hardware and peripherals, and specific application software. Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.

Maintain the integrity of the servers, applications, and databases upon which the business unit relies for uninterrupted business operations.

Design, configure, build, and maintain computer servers and specific software applications and services.

Analyze server and application architecture and configurations, as well as the SAN/Storage solution, and reconfigures systems and data for optimal performance.

Run and monitor performance queries; design and implement testing routines to identify and resolve (de-bug) conflicts and potential operating malfunctions, using the enterprise monitoring solution and other utilities.

Troubleshoot and resolve malfunctions with systems, operating platform/database interfaces, servers, configurations, and related equipment; escalate to other technology support resources as needed.

Schedule, communicate, perform, and monitor regular and ad-hoc systems maintenance activities within the defined policies and processes.

Confer with the team and other AlixPartners IT resources to identify business unit needs, and with consultants and vendors regarding systems maintenance and upgrades / enhancements.

Estimate time and resources needed for projects and participates in the development of project schedules.

Administer systems security and assigns appropriate access privileges to end-users.

Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.

Resolve operational problems within the defined schedules and service level agreements.

Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities