Walk In Drive For International Voice & Non Voice Process...!!!!!

Position Responsibilities

Answering customer inquiries: Responding to questions about products, services, pricing, and company policies.

Resolving customer issues and complaints: Addressing customer concerns and finding appropriate solutions.

Providing information about products and services: Offering details about product features, benefits, and availability.

Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing.

Managing customer accounts: Making necessary changes to customer accounts and providing account information.

Handling returns and exchanges: Processing returns and exchanges for products or services.

Escalating issues to appropriate departments:

Maintaining accurate records: Documenting customer interactions and transactions.

Providing excellent customer service: Maintaining a positive and professional attitude while interacting with customers.

Collaborating with other departments: Working with other teams to ensure a positive customer experience.

Key Skills Required

• Good English communication skills (Oral) - Talking to others to convey information effectively
• Reading comprehension - Understanding written sentences and paragraphs in work related documents
• Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems
• Ability to use empathy
• Service orientation Actively exploring ways to help people
• Flexible and adaptable
• Ability to use desktop system
• Ability to take responsibility
• Demonstrates patience and self-control
• Coordination: Adjusting actions in relation to others' actions

Education

Minimum: 10 + 2 years of formal education

Work Timing

US shifts

Work Location

RMZ Eco Space, Pritech Park, Bellandur, Bangalore