Information Technology Help Desk Support

IT Helpdesk Support Engineer

Experience: 3-6 years

Job location: Bengaluru/Chennai/Pune

• User onboarding & offboarding management
• Ensure asset readiness by installing operating systems via SCCM and basic software installation
• Ensure the checklist is followed and confirm the system is hardened
• Handling of L1 & L2 tickets within the targeted SLA
• Configuring customer-specific tools and accesses

• Troubleshooting and fixing HW & SW related issues by coordinating with vendors if required
• Upgradation of HW & SW when required
• User data backup
• Performing periodic audits for HW & SW assets
• Network printer installation and troubleshooting
• Asset tracking and managing the asset inventory
• Management of asset life cycle
• Ticket management in ITSM ticketing tool based on ITIL standards
• Troubleshooting non-compliant systems of SCCM, In-tune, Endpoint & patch
• Ensuring IT asset segregation on a project-wise basis
• Installation of operating systems, hardware, and software
• Adherence to IT&IS policies and processes
• Basic troubleshooting of IT software & hardware

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• Learning and troubleshooting new tools and services
• Understanding user problems and resolving issues within the defined SLA
• Ready to adopt any new technology
• Asset inventory management
• Ensuring IT asset segregation on a project-wise basis
• Knowledge of MS Office, power BI, MIS reporting.
• Knowledge of SOP preparation.

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