Account Manager, Airlines

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler s journey, From airlines to search engines, travel agencies to hotels, the worlds top travel brands rely on Amadeus to help create exceptional traveler experiences.

Summary of the role

As an Airline Account Manager at Amadeus, you will be responsible for managing and developing both new and existing customer relationships in the airline sector. Your role will involve driving customer acquisition and ensuring the success of Amadeus solutions by delivering exceptional service, advocating the customers voice, and fostering strong relationships across all levels of customer organizations. You will collaborate with cross-functional teams to optimize product and service delivery, and contribute to business development strategies that increase revenue and profitability.

You will have to chance to:

Customer Acquisition & Portfolio Management:

• Drive new customer acquisition and manage existing customer relationships, ensuring success with Amadeus solutions.
• Develop tailored solutions based on in-depth knowledge of Amadeus products and services, and communicate the value proposition effectively to both new and existing customers.

Customer Excellence:

• Build strong relationships between relevant decision-makers within Amadeus and customer organizations to ensure smooth information flow and customer satisfaction.
• Serve as an escalation point for customer issues, ensuring timely resolution when standard escalation processes fail.
• Oversee contract execution, working with legal teams to resolve any issues and ensure alignment with customer expectations.
• Ensure continuous alignment of implemented services, contracted services, and invoices.

Business Development & Retention:

• Implement a comprehensive business development and retention strategy for assigned customers.
• Identify and prioritize business opportunities, ensuring the growth of relationships while maintaining high levels of customer satisfaction.
• Support and guide sales teams, legal teams, and other functions to adapt Amadeus approach to customer needs, maximizing business success.

Cross-Functional Collaboration:

• Work closely with Amadeus departments to act on priorities and objectives, ensuring alignment with the account development plan.
  
• Monitor the quality of product and service delivery, escalating issues when necessary and requesting improvements to meet customer expectations.

Business Development & Budgeting:

• Identify and develop new business opportunities to grow revenue and profitability.
• Provide recommendations to Amadeus product teams on customer requirements, products, and pricing policies.
• Manage sales, negotiation, and contracting processes for additional products and services.
• Contribute to proposals, respond to RFPs, and represent Amadeus interests within customer organizations.
• Ensure CRM systems are updated with accurate customer information.

About the Ideal Candidate:

• Bachelor s/Master s in Business Administration, Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience.

• Minimum 10 years in a commercial leadership role or equivalent, with expertise in areas such as IT solution sales, marketing, account management, and/or project management.

• Strong experience in large enterprise IT sales environments, including participation in complex B2B sales and solution implementation processes in dynamic settings.

• Preferable experience in the travel industry, with a deep understanding of market dynamics and customer needs.

• Extensive knowledge of airline products and services portfolios, with the ability to clearly articulate the value proposition to consumers.

• Strong conceptual thinking skills to develop customer-specific use cases and innovative solutions.

• Exceptional negotiation, planning, and strategic communication skills, with the ability to manage complex and challenging conversations.

• Ability to orchestrate and lead an Extended Account Team (virtual team), ensuring seamless collaboration across multiple functions and driving the execution of key goals.

A truly global DNA- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

A caring environment Amadeus fosters a caring environment that supports both professional growth and personal well-being.

A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.

A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.