Amazon Development Centre - Operations Manager

Amazon Development Centre (India) Pvt. Ltd. - Operations Manager

Role Overview:

- Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Sort Center (Inbound, Sortation, Outbound). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
- Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
- Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with partner functions (PXT Manager, Financial Manager, Facilities Manager, LH Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
- Able to address operational and personnel issues affecting functional area.
- Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.
Key Job Responsibilities:
- Lead and supervise a team of Area Managers and associates in outbound or inbound operations within the Sort Center.
- Responsible for the overall safety, quality and performance and customer experience of the shift.
- Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
- Mentor, train and develop teammates for career progression and learning.
- Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
A Day in the Life:
- Internal Stakeholders - Inbound, Outbound, PS, L&D, SF, LH & PXT Team.
- Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team.
- This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.
Basic Qualifications:
- 3+ years of employee and performance management experience.
Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience.