Amazon - Program Manager - 3PL Amazon Easy Ship

Key Job Responsibilities:
Carrier Operations & Pickup Performance:
- Own day-to-day operational execution across 3PL carrier and seller workstreams, including capacity management and pickup rescue coordination.
- Lead carrier pickup miss follow-ups and seller coaching programs; maintain >98% FDPS through EF Ops and NOC escalation pathways.
- Manage carrier relationships across all active 3PL partners, serving as the primary escalation point for AU Transportation.
Strategic Carrier Initiatives:
- Drive structural improvement programs including SDD Local, Heavy & Bulky, slot optimisation, and geolocation-based routing.
- Own the AES pickup success initiative roadmap in partnership with AU Transportation; identify and close systemic gaps in pickup reliability.
Delivery Experience & Promise Ownership:
- Own transit time, pads, and DEA configuration for AES shipments.
- Partner with the science team to provide input for ML model improvements; manage seller holiday configurations via the Bulk Processing tool.
- Monitor Click-to-Promise (C2P) performance and investigate promise accuracy bugs in coordination with DEX.

Cost to Serve Reduction:
- Identify and execute innovation opportunities to reduce cost-to-serve across the 3PL transportation network.
- Build business cases for structural solves; quantify trade-offs between service, cost, and seller experience.
Reporting & Goal Setting:
- Own WBR, MBR, and QBR reporting for 3P transportation; build and maintain reporting infrastructure.
- Lead OP1/OP2 goal-setting for the 3P carrier workstream; track and communicate progress against plan.
Product Management:
- Act as the operational product manager for AES tech improvements: Locality Signal on Search, AES Pickup Tech, ShipTech UAT, and agentic AI automation initiatives.
- Represent operational requirements in product and tech forums; own UAT for feature releases affecting carrier or seller workflows.
Program Oversight & Team:
- Oversee all transportation sub-programs with AFN injection accountability.
- Dotted-line management responsibility into the POC team; coordinate across EF Ops, NOC, and AU Transportation.
Basic Qualifications:
- 5+ years in program management, operations, or supply chain in a fast-moving logistics or e-commerce environment.
- Demonstrated ability to manage complex, cross-functional programs with multiple stakeholders and dependencies.
- Strong analytical capability - comfortable building reporting frameworks, investigating metric anomalies, and translating data into action.
- Experience working with carrier or 3PL networks at scale.
- Excellent written and verbal communication; able to write clearly for senior leadership audiences.
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
Preferred Qualifications:
- Experience with Amazon Easy Ship, Merchant Fulfilled Network, or Amazon Transportation programs.
- Familiarity with DEX/promise accuracy, C2P, or delivery science workflows.
- Background in product management or UAT for operational tooling.
- Experience writing OP1/OP2 documents and presenting at WBR/QBR forums.
- Exposure to agentic AI or automation tooling in an operations context.
- 2+ years of driving process improvements experience.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.