Amazon - Senior Research Operations Professional - Customer Insights

About the Role:
This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We are seeking an experienced user research operations professional to join our team to drive operational excellence across our global research initiatives.
Key job responsibilities:
- Own end-to-end participant recruitment and logistics support for APAC and EMEA-based research projects
- Conduct detailed Level of Effort (LoE) assessments to evaluate recruitment complexity and timeline requirements
- Ensure consistent, professional participant communication that represents both GREF and Customer Insights with one unified voice

- Maintain compliance with global and regional privacy guidelines, PII regulations, and data retention policies
- Own and manage our User Research Panel, serving as the primary point of contact for rapid usability studies and stakeholder self-serve operations
- Collaborate with researchers to optimize recruitment timelines and reduce lead times for rapid usability studies
- Evolve the User Research panel from a recruitment database into an engaged online community that enables two-way feedback and ongoing dialogue
- Maintain visibility into participant engagement rates to prevent over-surveying and reduce fatigue
- Support the Self-Serve Customer Feedback Toolkit for certified stakeholders, establishing governance frameworks to ensure quality standards
- Lead ongoing vendor relationships for project and panel management platforms and research tools
- Evaluate and recommend new tools and technologies to enhance research operations capabilities

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Basic qualifications:
- Bachelor's degree in Psychology, Sociology, Anthropology, Human Computer Interaction, or a related field
- 5+ years of recruiting or research work at a market insights firm, executive search firm, or global in-house executive search team experience
- Demonstrated experience managing complex, multi-regional recruitment efforts across different time zones and cultural contexts
- Strong understanding of privacy regulations, data protection requirements, and legal compliance considerations
- Experience with research panel management and participant database systems
- Proven vendor management skills with ability to negotiate contracts and manage external partnerships
- Excellent project management skills with ability to balance multiple priorities and stakeholders