Manager KYC Operations

Responsibilities
· Design and run multi channel end to end Video KYC infrastructure for Amazon Pay in India. This includes taking decisions on location and premise strategy, hiring structures, Org Design, support setups and hiring
· Design KYC Operations solutions as a horizontal capability that can serve multiple issuers (both Amazon Pay and banks and NBFCs)
· Manage KYC @ Doorstep channel (with order delivery) in partnership with the last mile delivery team for Amazon marketplace
· Manage appointment based the 3P agency network for KYC
· Explore alternate and new KYC channels for customers and merchants
· Understand RBI KYC master direction and ensure ongoing compliance to those by designing and testing processes

· Manage Operational risk for KYC operations
· Lead a large team of Program managers and delivery teams across multiple locations
· Work with Marketing and product teams to drive traffic to KYC assets and adoption of KYC facility by customers
· End-to-end account management of high scale 3P vendors
· Design and manage a tight scorecard of metrics to run the setup at scale
· Drive process improvements to reduce TAT and cost per KYC goals
· Improve Approval rates and accuracy of KYC decisions
· Partner with business and technology teams in driving product improvements and automation
· Setup and monitor mechanism to assess customer experience with KYC services and run programs to improve the same.
· Responsible for metrics for these channels like Adoption %, Reject Rate, Reg Compliance breaches, SLA Adherence, etc.
· Ensure adequate process controls and mechanisms are in place to proactively identify any channel malpractices both from compliance and billing perspectives.
· Design incentive structures across channels to improve efficiency

Qualification:- CA or an MBA with 10+ years of work experience.