BBM Escalation Specialist , Amazon Maintenance Operation Centre
Operations Maintenance & Support
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
Description
We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring, vendor dispatch coordination, and escalation management across multiple Amazon business units.
Key job responsibilities
. Respond to and triage incoming work requests within standard service level agreements (SLAs)
. Manage remote works from start to end, including work order/purchase order raising and receipting
. Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.)
. Provide updates on vendor status, take the lead on coordinating works during an escalation
. Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact
. Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts
. Manage and prioritize work queues based on urgency and SLA requirements
. Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues
. Execute emergency response procedures during critical facility incidents
. Document all actions and maintain accurate case records
. Support continuous improvement initiatives for processes and procedures
Basic Qualifications
- High school diploma, or equivalent
- Experience in technical support work, engineering, or an operations environment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
- 1+ years of Computerized Maintenance Management System (CMMS) experience
Looking to get Placed? Try our Placement Guarantee Plan
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Preferred Qualifications
- 1+ years of technical work experience, or Bachelors degree in an advanced technical program
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Experience managing and negotiating contracts and vendor relationships
- Experience working with speech and text language data in multiple languages
- - Previous experience in a command center or operations environment
- - Familiarity with building automation systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Skills
OperationsTechnical SupportMaintenanceMaintenance ManagementMaintenance OperationsProductionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Important dates & deadlines?
Application Deadline
19 Jul 26, 03:39 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
