Technical & Business Operations Analyst

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Basic understanding of telecom & RAN. Proficient in Excel, Powerpoint & Reports.

What will your job look like?

• Responsible for complete Project Management & drive the lifecycle of a project. Estimate work and be a focal point for delivering on tasks and raise potential scope issues to the team.


• You will own the progress and predicts risks (Quality, timeline and budget) as needed and takes vital mitigations required to meet the critical metrics, prioritize activities (self, team, external).


• Responsible for People Management, whereby you will attract, develop and retain talent to build and maintain strong, effective and competent teams, and enhances their knowledge. Structures the group in a way that is best-suited and maximizes efficiency.


• You will be accountable for meeting quality objectives. Ensure that the team follows the best RF engineering practices, quality processes and methodologies. Lead continuous improvement via Root Cause Analysis, Lessons Learnt and Prevention processes. Track quality critical metrics and acts to continuously improve quality and measurements.


• You will promote clarity and alignment by communicating effectively, on an ongoing basis, to the project team on the unit goals and status, project matters, companywide changes, special initiative status, etc.


• Promote a culture of continuous improvements/efficiencies to the RF engineering and/or business processes throughout of the box thinking on product and processes and by utilizing or creating new engineering tools and different innovation techniques.


• You will lead efficiently the key partner relationship and communication to ensure that the project's delivery is aligned to meet not only the customer's requirements but to add value to the business as well.


• You will advocate, works with project teams to understand the need for change. Plan, communicate and execute the desired changes.

All you need is...

• Good understanding of LTE RAN Architecture and Call Flow


• Good experience on Ericsson OSS access and commands


• Understanding of LTE KPI and Perform KPI Monitoring


• Work on KPI Reports, perform pre post KPI comparison and identify offenders

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Get Hired


• Work on Drive test log file data analysis and trouble shooting


• Good understanding of Layer 3 messages and can perform analysis and recommend parameter changes for network improvement


• Need to possess good communication skills


• Ability to perform basic RF Shaping


• Basic understanding of telecom & RF

Why you will love this job:

• Having the ability to lead all relevant partner expectations and relationships and provides transparency of the project


• Leads the team in meeting technical challenges


• An opportunity to work with the industry most updated technologies.


• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!


• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!