BFSI Operations Specialist - Card Services

What role you will play in team: You'll be part of a dynamic team ensuring seamless operations for our credit card services. Your work directly impacts customer experience and operational efficiency.

What you will do: You will handle various operational tasks related to credit card processing, account management, and customer support.

Key responsibility:

• Process credit card applications and transactions accurately and efficiently.
• Resolve customer inquiries and complaints related to credit card services.
• Maintain accurate records and update customer information in the system.
• Monitor account activity for potential fraud and irregularities.

• Adhere to compliance procedures and security protocols.
• Collaborate with other teams to ensure smooth operations.

Required Qualification and Skills:

• Bachelor's degree in business administration, finance, or a related field.
• Excellent attention to detail and accuracy.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with payment processing systems (preferred).

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• Knowledge of banking and credit card regulations.

Benefits Included:

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• A vibrant and collaborative work environment.
• Comprehensive training and development programs.

A Day in the Life: You'll process transactions, resolve customer inquiries, and maintain accurate records while ensuring compliance with all regulations. You'll contribute directly to the smooth functioning of our credit card operations.