Customer Service Analyst T2

You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and lets lead the way together.
How will you make an impact in this role?
Banking & Business Blueprint is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support and handle the life of all the banking products offered by American Express National Bank
Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice, they’re problem solvers and relationship builders. The people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing full life cycle of the banking products.

• Support Customer First philosophy by ensuring professional handling of customer requests
• Address and prioritize all incoming customer requests using the American Express guidelines
• Service incoming calls and outbound calls as required to customers.
• Meeting all Customer First principles as we deliver on our customer experience and KPI’s
• Adhere to all quality metrics are met to AEXP standards
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices
• Identify to drive change to update all related procedures
• Agile as Banking Operations grows and be able to navigate with the ongoing changes
• 
  Accessing all required tools to perform the daily duties
• Good listening skill and be collaborative across with others within banking
  

Minimum Qualifications:

• Operations experience required.
• Strong attention to detail in a highly regulated environment via strong written and verbal communication
• Have a mindset to drive innovation and challenge status quo to streamlining internal process for greater speed and agility.
• Experience reviewing communication in a regulated environment.
• High level attention to detail with ability to quickly identify problems and suggest sound resolutions.
• Customer service experience with exceptional listening and relationship building skills - Customer First focus = Easy, Recognize Solve
• Ability to use good judgment in decision making.
• Resilient with the desire to continually improve personal performance, customer satisfaction and business brand.
• Strong time management skills and the ability to work under pressure with limited supervision.
• Ability to effectively manage change and remain calm in stressful situations.
• Ability to navigation multiple servicing platforms

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• Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
• Banking experience preferred
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.