Customer Support Executive

Who is AMMEGA

We are a global company located in 40 countries. We provide a wide range of opportunities for all of our 6000 employees and all of you who want to make a difference and join AMMEGA. As a team member, you can develop the sector together with us by providing advanced and high-quality belting solutions for 20 different industries, including global logistics, food production, fitness equipment, household appliances and energy production. We constantly improve our offering and provide our customers with fresh ideas and new technologies to create better and more sustainable solutions. AMMEGA develops in three divisions: conveying belts, power transmission and fluid power under 12 well recognized and trusted brands.

Join Us - It is Great !

By joining AMMEGA you can work with experienced colleagues who are fond of sharing their knowledge with you. As a team member, you will take part in trainings and workshops that will help you become the best in the field. AMMEGA will support your professional development with training and opportunities to grow your experience. Your engagement and achievements will be recognized and rewarded to make you feel satisfied and appreciated. AMMEGA gives you a comfortable and safe workspace, access to modern technologies and benefits that help employees strike the right balance between their work and home life.

Our Values

AMMEGA values employees, customers and entrepreneurship and acts in an agile and responsible way. The company mission and continuous improvement culture are the foundation for solid and sustainable businesses appreciated by our customers. AMMEGA is a company where employees are trusted to make decisions and where every opinion is heard. We encourage our teams to share their ideas, and we do our best to make them happen when they make our organization better. AMMEGA carries out an annual Organizational Health Index survey to let employees influence the further improvement of the organization. The agile way of working means shortening the distance between ideas and implementation. AMMEGA is a global company, but works in local teams and appreciates the organisations diversity.

Individual Accountabilities

• Customer Order Management - Enquiries, Quotes, Order receipt to deliveries, Payments.
• Customer Relationship Management - Account creation, Leads, Opportunities, Quotes and Case Management.
• Sales Coordination - Deliver NSV as per sales targets and accounts receivable.
• Inside Sales Support - Generating leads and convert leads to business opportunity.
• Internal coordination with Manufacturing Unit, Operations and CFT to meet sales and business objectives.
• Customer Master and Customer Product Price Maintenance.
• Coordinate with supply chain management for material status imports and local manufacturing for On-Time Delivery Service.
• Cross functional team collaboration for new product developments, localization and samples to customers.
• Resolve customer complaints effectively and efficiently.
• Liaise with internal and external customers.

What Are We Looking For

• Bachelors Degree in Engineering or related field.
• 2 - 3 years experience in global company with experience in Customer Service and Inside Sales.
• Experience in manufacturing industry handling OEMs or Distribution is highly desirable.
• Proficiency in MS Office, ERP systems on Customer Order Management and Salesforce management.
• Excellent communication and interpersonal skills.
• Comfortable to multi-task in fast-paced environment while working collaboratively and efficiently.
• Good analytical and problem-solving skills.
• Fluent in English and Hindi is a must.

AMMEGA values diversity and we are committed to creating an inclusive environment. Employees are valued for their experiences and skills, and we are passionate about placing people in positions where they succeed. We create an environment that reflects these values and we are passionate about this.