Manager, Global Cloud Operations Center

Description
Manager, Global Cloud Operations Center
Bangalore, India
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation thats simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit?www.anthology.com.
The GCOC Team Lead/Manager is responsible for defining, implementing and managing Global Cloud Operations Center functions, which continuously monitor real time cloud platform performance and taking actions to mitigate any risk to metrics and customer experience.
Primary responsibilities will include:

• Owning the Alerts & Events management, Incident and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  
• Taking ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review
• Monitoring, controlling and supporting service delivery
• Ensuring systems, methodologies and procedures are in place and followed
  

The Candidate:
Required skills/qualifications:

• Bachelors degree
• 5+ years in managing IT Infrastructure service delivery.

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  Experience in managing 24x7 Command Center operations, Monitoring & Event management, KPI reporting, Outage communications and managing critical incidents
• Good communication skills in both English and Hindi.
• Knowledge of Service Management Tools, Microsoft Azure Basics and ITIL processes for Infrastructure Management.
• Client facing skills.
  

Preferred skills/qualifications:

• Basic System Administration of Windows or Linux or Networking
  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.