Operational Risk & Compliance Manager - Customer Resolution And Remediation

About The Role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
We are growing our Group Risk team which supports our Australia Retail and Commercial businesses. Join an innovative, vibrant team that includes credit risk, operational risk and compliance professionals, modelling and portfolio risk experts, governance and technology risk professionals and experience an exciting team environment that nurtures your growth and development.
This role will foster strong working relationships with business and risk partners, provide insight and advice/guidance to business teams. For the specific business area that the role covers, the role will require operating within defined parameters by leadership to support the delivery of the following objectives:

• Governance across Risk Themes for coherence.
• Independent review and challenges risk identification.
• Independent review and challenge of the control environment.
• Independently advise and challenge risk assessments.
• Provide oversight and opinion on framework embeddedness.
• Provide governance as independent challenge to Line 1.
  

What Will Your Day Look Like
The role will build stakeholder management skills and be expected to develop in breadth of skills through commencing specialisation across one or more of the ANZ Operational Risk Framework themes. Decision making will be within broad direction and boundaries. Specific Responsibilities Include:

• Assist the Risk Officer to review and challenge of ANZ Operational Risk Framework activities (supported by actionable insights and opinions) including:
• Adequacy of control environment to mitigate risks and meet policy requirement (individually and in aggregate) within Risk Appetite.
• Appropriateness of Treatments and actions to address Risk response.
• Assessment of risk exposures and their incorporation in strategic planning discussions.

• Management assessment and response to Operational Risk Scenarios
• Adequacy of response to reportable events. The capability of Line 1 resources.
• Participate in Business forums such as risk assessment workshops, to provide insight and advice, ensuring appropriate consideration of operational risk and compliance issues.
• Event Management: Identify potential regulatory breaches, and inform Regulatory Relationship Owner delegates of these so they can notify regulators timely (except for regulators where this accountability sits with the business, e.g. Tax, OH&S, CPS234)
• Assist the broader team to monitor risk profiles, operational risk and compliance incidents, audit findings, customer complaints, control testing, etc to identify potential compliance insights/issues.
• Identification and analysis of risk data to support risk-based decision making and associated procedures and tools.
  

What will you bring?
‘Must Have’ Knowledge, Skills, And Experiences.

• Ability to build and maintain relationships with internal and external stakeholders and influence/negotiate change within boundaries.
• Able to manage priorities and conflicting issues in a professional/risk-based manner with support.
• Excellent communication skills
• Proficient in Microsoft Office Programs
• Business Report Writing
• Demonstrated Experience in Risk Management
• Understanding of Risk Management Principles
• Knowledge of banking instruments, products, and processes

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Good To Have’ Knowledge, Skills, And Experiences.

• NFR hub and other risk toolkits
• Experience in the frontline of the relevant business unit
• 5+ years’ experience in Operational risk and/or Compliance or related disciplines
  

Qualifications

• 5+ years financial services experience and relevant tertiary qualifications
  

So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 55478
Job Posting End Date
08/12/2023