Process Specialist, Client Account Data

About Us
At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Process Specialist, youll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).
Youll be involved in end-to-end oversight and execution of operational workflows across supported regions, ensuring accuracy, timeliness and compliance with service-level agreements (SLAs) .
Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Bengaluru
Work Hours: Flexible (Willingness to work in Night Shift is a must)
What will your day look like
As an Process Specialist, you will:

• Tight monitoring of all the workflows across supported regions to be performed daily and check if all requests are completed on a timely and accurate manner.
• Regular monitoring of the Email box and ensure the requests are completed as per SLA/prioritization of urgent requests. Also need to ensure proper handover between the shifts with business justification for non-urgent requests.
• Ensure ETA is negotiated as per the standard SLA for all bulk projects and the same is completed by the team without any SLA breach.
• Responsible for validating the changes in Nostro SSI details via Callback
• Responsible for validating Vostro SSI details and update the same in the downstream systems
• Responsible for validating and update confirmation instruction to the internal systems.
• Demonstrate quick and responsive approach for all the escalations and ensure to follow the hierarchy and keep Line manager and relevant management in loop in all the email communication
• Validate the SSI instructions against the call back form and ensure all fields are populated correctly as per the standard protocol and archived in the shared drive for future reference purpose.
• Ensure cordial relationship is maintained with all business stakeholders and engage them at regular intervals and understand the business needs and deliver post review. Attend all business-related calls and see through meeting end to end business requirement and also participate in change related calls.
  

What will you bring
To grow and be successful in this role, you will ideally bring the following:

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  Possess 35 years of experience in the financial services industry, with a strong focus on Markets product lifecycles. Prior exposure to quality assurance processes is a plus.
• Demonstrated expertise in financial operations, with a comprehensive understanding of end-to-end workflows.
• Deep knowledge of Markets products and their full lifecycle, from onboarding to maturity.
• Strong grasp of Risk & Control principles and Quality Frameworks. Accountable for delivering outcomes in a complex, regulated, and audit-sensitive operational domain.
• Highly collaborative and self-driven professional with a commitment to team success. Brings a solution-oriented mindset, strong organizational skills, and a proactive approach to knowledge sharing, process improvement, and quality adherence. Maintains confidentiality and demonstrates long-term commitment and reliability.
• Advanced proficiency in Microsoft Office Suite, with excellent computer literacy.
  

Youre not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.
So why join us
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 102267.
Job Posting End Date
11/09/2025 , 11.59pm, (Melbourne Australia)