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Job Description
- You will be joining apna, India's largest professional networking and jobs platform, founded in 2019. Our goal is to connect individuals to opportunities and bridge the skill and employment gap, catering to over 250 million members of India's growing working class. With the support of prominent investors like Insight Partners, Tiger Global, and Sequoia Capital, apna is dedicated to fostering livelihoods for billions in India.
This role is based in Bangalore, with the requirement of working from the office in Domlur. The compensation for this position ranges from 3.5L to 4L annually. You will be working 5 days a week with the flexibility to work 6 days based on business needs, between 9:00 AM to 7:00 PM. Additionally, you should be prepared for a future shift extension from 9 AM to 9 PM.
To qualify for this position, you should have 2 to 4 years of relevant experience in customer support or related fields. A graduation degree is mandatory, with a preference for candidates with exposure to recruitment, BPO/KPO, Customer Success, Call center, or SaaS industries. Proficiency in English and Hindi, along with a minimum typing speed of 30 words per minute, is required. You must also have a stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.
Your ability to effectively utilize digital tools like Excel, CRM, ticketing systems, and chat software will be crucial for this role. Moreover, you should be comfortable working in a front-line capacity, handling customer queries for at least 2 years. Adaptability, flexibility to work in rotational shifts including weekends, and readiness to commit to the current role for a specified duration are additional expectations from the ideal candidate.,
Skills
Customer SupportCustomer ServiceCall CenterFluent In HindiProblem SolvingCommunication SkillsTeamworkDigital ToolsFluent In EnglishCustomer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Apna is a professional networking platform and job search app for blue-collar and gig workers in India. It aims to connect job seekers with employers and provide resources to help them find work and improve their skills.
Important dates & deadlines?
Application Deadline
10 Oct 25, 05:21 PM IST
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