AppleCare Agreements Readiness Engineering Program Manager

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 5 months ago
4-6 years
Cary, North Carolina, United States
work from office

Posted: 5 months ago
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Applicants: 85+
Job Description
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Job Description

As a Readiness Program Manager on our support engineering team, you’ll drive support engineering progress for Apple Services and AppleCare Agreements. You’ll ensure stakeholders are informed and prepared for launches, write support and tooling requirements, and influence product direction through deep subject matter expertise. This role combines strategic thinking with hands-on program management—you’ll coordinate cross-functional teams, design support solutions, and measure success to continuously improve the customer experience.
  • Bachelor’s degree in a technical field or equivalent professional experience
  • 5+ years of applicable professional experience
  • 4+ years of technical program management or project management experience
  • Demonstrated knowledge of customer support operations and best practices
  • Ability to influence cross-functional teams and negotiate priorities without direct authority
  • Experience working independently on time-sensitive deliverables and managing competing priorities
  • Strong analytical, problem-solving, and critical thinking skills with meticulous attention to detail
  • Experience testing and troubleshooting commerce purchase flows and digital service platforms
  • Hands-on experience with Apple Services such as App Store, AppleCare One, AppleCare+, or similar consumer digital services
  • Effective presentation skills, experienced presenting to all organizational levels, from individual contributors to executives, able to adapt communication style to meet audience
  • Masters degree or project management certifications are a plus
  • Experience identifying, documenting, and tracking software issues and enhancement requests through bug tracking systems
  • Proficiency with collaboration and project management tools such as Keynote, Quip, Wrike, or similar platforms

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  • Track record of handling confidential information and managing pre-launch disclosures appropriately
  • Experience using AI/ML tools to scale processes and improve efficiency
  • Familiarity with enterprise tools like Radar, Confluence, and Slack
  • Ability to facilitate cross-functional discussions and drive consensus among diverse stakeholders
  • Exceptional written and verbal communication skills, able to explain technical and e-commerce concepts to varied audiences
  • Confident presentation skills when engaging with all organizational levels, from individual contributors to executives
  • Experience with Agile methodologies and iterative project management approaches

Skills

Customer Experience

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About Company

Apple Inc., formerly Apple Computer, Inc., is a Silicon Valley–based multinational technology company headquartered in Cupertino, California. It designs, manufactures, and markets premium consumer electronics, software, and online services. Iconic products include the iPhone, iPad, Mac, Apple Watch, and Apple TV, alongside services such as Apple Music, iCloud, Apple Pay, Apple Arcade, Apple TV+, and the App Store. Operating systems now span iOS, iPadOS, macOS, watchOS, and visionOS.

As of August 2025, Apple ranks #3 globally by market capitalization (≈ US $3.4 trillion) and reported FY 2024 revenue of US $391 billion. It remains the second‑largest smartphone maker and fourth‑largest PC vendor worldwide, while expanding into AI‑powered devices, sustainable technology solutions, and mixed‑reality platforms like the Apple Vision Pro.

For professionals exploring Apple India careers, the company offers opportunities across hardware, software, design, retail, and operations, with office hubs in Bengaluru, Hyderabad, Mumbai, and Gurugram. Apple’s interview process in India is known for its rigor, cultural fit focus, and innovation‑driven assessment — attracting engineers, designers, and business talent passionate about shaping future‑ready technology.

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Important dates & deadlines?

Application Deadline

06 Jan 26, 12:14 PM IST

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AppleCare Agreements Readiness Engineering Program Manager

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