Applications Support Manager, Retail Engineering

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 3 months ago
5-7 years
Austin, Texas, United States
work from office

Posted: 3 months ago
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Applicants: 85+
Job Description
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Job Description

We are seeking an Applications Support Manager to foster a team of talented support engineers. You will partner with engineering teams, product owners, and business users to drive issue resolution and apply a continuous improvement focus across our tools and systems. You will drive solutions to complex problems, possess a high degree of organization, and communicate effectively across a variety of technical disciplines. You will build trust and awareness of our platforms and the support processes owned by your team, including publication of status updates to business partners when critical issues arise.
  • 10+ years of experience in IT operations, support, SRE, and/or security.
  • 5+ years of experience as a technical lead or as a manager.
  • Bachelors degree or higher in CS or in a STEM field.
  • Experience with one or more - Splunk, monitoring tools, APM & observability platform.
  • Exposure to Incident and Problem Management processes.
  • Coding knowledge in Java, Scala, and frameworks related to Java.
  • Experience with a NoSQL platform, preferably Solr or Cassandra.
  • Working experience on cloud infra, like AWS.

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  • Experience with an eCommerce or a customer-facing platform as a developer, SRE/support engineer, or as a user.
  • Good knowledge of RDBMS, PL/SQL.
  • Excellent strategic and analytical skills, with the ability to see the big picture while working in a fast-paced, multifaceted environment.
  • Organized, detail-oriented, with the ability to multitask, prioritize work, and manage time efficiently.
  • Excellent communication skills and the ability to communicate complex technical issues in simple language.

Skills

JavaDeveloperCloudSql

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About Company

Apple Inc., formerly Apple Computer, Inc., is a Silicon Valley–based multinational technology company headquartered in Cupertino, California. It designs, manufactures, and markets premium consumer electronics, software, and online services. Iconic products include the iPhone, iPad, Mac, Apple Watch, and Apple TV, alongside services such as Apple Music, iCloud, Apple Pay, Apple Arcade, Apple TV+, and the App Store. Operating systems now span iOS, iPadOS, macOS, watchOS, and visionOS.

As of August 2025, Apple ranks #3 globally by market capitalization (≈ US $3.4 trillion) and reported FY 2024 revenue of US $391 billion. It remains the second‑largest smartphone maker and fourth‑largest PC vendor worldwide, while expanding into AI‑powered devices, sustainable technology solutions, and mixed‑reality platforms like the Apple Vision Pro.

For professionals exploring Apple India careers, the company offers opportunities across hardware, software, design, retail, and operations, with office hubs in Bengaluru, Hyderabad, Mumbai, and Gurugram. Apple’s interview process in India is known for its rigor, cultural fit focus, and innovation‑driven assessment — attracting engineers, designers, and business talent passionate about shaping future‑ready technology.

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Important dates & deadlines?

Application Deadline

24 Mar 26, 02:58 PM IST

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Applications Support Manager, Retail Engineering

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