B2B UX Research Lead

Department Icon IT / Software Development & Related
102+ Applicants
Posted: 5 months ago
3-5 years
San Francisco Bay Area, California, United States
work from office

Posted: 5 months ago
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Applicants: 102+
Job Description
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Job Description

As a B2B User Research Lead you will drive research initiatives that deepen our understanding of B2B customers and their needs. Partnering closely with design, product, researcher peers, and other cross-functional teams, you’ll identify insight gaps, prioritize high-impact research opportunities, and develop research studies that tests ideas, evaluate prototypes, and uncovers ways to improve experiences. You will oversee all aspects of project execution in-house as well as with research vendors, which include but are not limited to research documents development (surveys, screeners, interview guides, stimuli), data analyses, report development, and insights communications. A critical part of this role is conducting high quality mixed-method research, integrating findings from multiple data sources, and effectively engaging business teams with user insights. Responsibilities include: Research Operations & Strategy - Develop research roadmaps aligned with business goals and product timelines - Partner with designers, product managers and account leads to define research questions and translate findings into actionable insights - Establish B2B research methodologies and standards to ensure consistency and reliability - Identify and manage appropriate tools and platforms for data collection, analysis, and reporting - Synthesize findings across methods and studies to surface robust insights about B2B user needs, problems, and experience design User Experience & Mixed-Methods Research - Design and deliver integrated research programs that combine surveys, interview-based studies, and usability testing - Apply mix-method best practices to understand user workflows, friction points, mental models, and decision-making in complex B2B contexts - Partner with design and product teams to evaluate assumptions, test concepts, and iterate on solutions - Integrate UX analytics, UX testing, and survey to evaluate and optimize experiences Quantitative Research & Data Analysis - Lead quantitative research efforts - including surveys and behavioral data analysis - to inform product and experience strategies - Supervise survey logistics, including sampling, recruitment, and data collection quality across diverse B2B audiences - Conduct statistical analyses to identify patterns, trends, and opportunities that guide design and product decisions
  • Bachelors with 8+ years of experience with a concentration in Market Research, Psychology, Anthropology, Statistics for Behavioral Sciences or similarly relevant field focused on user experiences and analytics
  • Strong foundation in mixed-method research, with emphasis on quantitative methods, UX/usability studies, market research, and applied statistics
  • Strong understanding of UX research methods, product development cycles, and user-centered design principles
  • Past experience conducting research studies on B2B customers
  • Experience conducting usability testing studies on B2B software, accounting for the complexity of multi-user workflows, admin dashboards, and API consideration (highly preferred)
  • Proven ability to translate insights into actionable recommendations that drive product, user experience, and business impact
  • Proven track record of independently designing and executing quantitative research, including survey design, experimental design, statistical analysis
  • Hands-on experience in user analytics, including pulling data from enterprise systems and correlating behavioral data with research findings
  • Experience working in agile, cross-functional teams, comfortable navigating ambiguity, and proactively identifying where research can drive impact
  • Highly autonomous and collaborative, with a passion for methodological innovation and customer empathy

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  • Fluent in using analytics tools (like R, SQL, SPSS, SAS, etc.) to analyze research and behavioral data
  • Masters degree in a related field of study with 6+ years of applicable experience or a PhD with 3+ years of experience
  • Experience with client and vendor side is preferred
  • Experience conducting usability testing studies on B2B software, accounting for the complexity of multi-user workflows, admin dashboards, and API consideration (highly preferred)

Skills

TestingApiSql

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About Company

Apple Inc., formerly Apple Computer, Inc., is a Silicon Valley–based multinational technology company headquartered in Cupertino, California. It designs, manufactures, and markets premium consumer electronics, software, and online services. Iconic products include the iPhone, iPad, Mac, Apple Watch, and Apple TV, alongside services such as Apple Music, iCloud, Apple Pay, Apple Arcade, Apple TV+, and the App Store. Operating systems now span iOS, iPadOS, macOS, watchOS, and visionOS.

As of August 2025, Apple ranks #3 globally by market capitalization (≈ US $3.4 trillion) and reported FY 2024 revenue of US $391 billion. It remains the second‑largest smartphone maker and fourth‑largest PC vendor worldwide, while expanding into AI‑powered devices, sustainable technology solutions, and mixed‑reality platforms like the Apple Vision Pro.

For professionals exploring Apple India careers, the company offers opportunities across hardware, software, design, retail, and operations, with office hubs in Bengaluru, Hyderabad, Mumbai, and Gurugram. Apple’s interview process in India is known for its rigor, cultural fit focus, and innovation‑driven assessment — attracting engineers, designers, and business talent passionate about shaping future‑ready technology.

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Important dates & deadlines?

Application Deadline

08 Jan 26, 01:27 PM IST

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