E-commerce Marketplace Program Manager, WW CSO

Department Icon Digital Marketing/Marketing
98+ Applicants
Posted: 3 months ago
8-10 years
Austin, Texas, United States
work from office

Posted: 3 months ago
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Applicants: 98+
Job Description
About Company
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Job Description

In this role, you will: Strategically scale digital programs across global e-commerce accounts Translate global CX priorities into actionable frameworks for account teams Drive adoption of best practices that enhance the end-to-end customer experience Cultivate a collaborative community among digital account teams to facilitate sharing of CX program successes, best practices, and learnings. Partner closely with internal stakeholders, including WW Product Marketing, WW Marcom, WW Digital Programs, and regional e-commerce leaders, to implement, tested strategies that enhance marketplace customer engagement and drive sales growth. Leverage data-driven insights from web analytics, industry trends, and customer behavior to inform strategic decision-making and continuously optimize the online customer experience. Drive innovation by developing compelling business cases and proof-of-concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth. Deliver concise, high-level communication to executive leadership, detailing progress and key actions.
  • Typically requires a minimum of 8+ years experience in eCommerce, CX, or Marketplace sales
  • Proven experience in successfully scaling digital programs across major marketplaces (e.g. Amazon, JD.com, Flipkart, Coupang)
  • Proven ability to manage and optimize CX program roadmaps for multiple accounts.
  • Ability to drive large-scale initiatives from planning through execution and adoption
  • Demonstrated analytical skills with the ability to translate data into actionable strategies
  • Ability to work with cross-functional and multi-directional stakeholders
  • Advanced proficiency in Excel/Numbers and PowerPoint/Keynote
  • Excellent written and verbal communication skills with the ability to adapt messaging to different audiences
  • Looking to get Placed? Try our Placement Guarantee Plan

    Bachelor’s degree or equivalent experience
  • Proven ability to successfully navigate and deliver results in high-pressure, fast-moving environments while effectively managing multiple priorities.
  • Passion for innovation, customer experience, and digital transformation
  • Masters degree in a relevant business discipline

Skills

SalesCustomer ExperienceSales Growth

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About Company

Apple Inc., formerly Apple Computer, Inc., is a Silicon Valley–based multinational technology company headquartered in Cupertino, California. It designs, manufactures, and markets premium consumer electronics, software, and online services. Iconic products include the iPhone, iPad, Mac, Apple Watch, and Apple TV, alongside services such as Apple Music, iCloud, Apple Pay, Apple Arcade, Apple TV+, and the App Store. Operating systems now span iOS, iPadOS, macOS, watchOS, and visionOS.

As of August 2025, Apple ranks #3 globally by market capitalization (≈ US $3.4 trillion) and reported FY 2024 revenue of US $391 billion. It remains the second‑largest smartphone maker and fourth‑largest PC vendor worldwide, while expanding into AI‑powered devices, sustainable technology solutions, and mixed‑reality platforms like the Apple Vision Pro.

For professionals exploring Apple India careers, the company offers opportunities across hardware, software, design, retail, and operations, with office hubs in Bengaluru, Hyderabad, Mumbai, and Gurugram. Apple’s interview process in India is known for its rigor, cultural fit focus, and innovation‑driven assessment — attracting engineers, designers, and business talent passionate about shaping future‑ready technology.

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Important dates & deadlines?

Application Deadline

12 Apr 26, 01:41 PM IST

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E-commerce Marketplace Program Manager, WW CSO

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