ServiceNow HR Product Analyst

Department Icon Human Resource (HR)/ Talent Acquisition
121+ Applicants
Posted: 6 months ago
5-7 years
Austin, Texas, United States
work from office

Posted: 6 months ago
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Applicants: 121+
Job Description
About Company
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Job Description

The People Product Management (PPM) team is looking for an experienced ServiceNow Employee Relations product lead to partner with our People/HR teams to drive optimization through our enterprise technology solutions. The ideal candidate will have deep experience with ServiceNow HRSD, specifically within the Employee Relations module, and be self-directed, motivated, and comfortable working in a very fast-paced, hands-on environment. This role requires deep product expertise and experience with HR Employee Relations processes. As a ServiceNow Employee Relations product lead, you will play a pivotal role in driving the strategic direction, development, and implementation of solutions within the ServiceNow HRSD module. Collaborating closely with stakeholders and technical teams, you will assist in designing product solutions, defining requirements, and coordinating the execution and delivery of ServiceNow HRSD initiatives which improve the Apple team member experience, streamline People processes, and support strategic objectives. A key focus of this role will be the Employee Relations module, ensuring it effectively supports the workflows and process of users. This individual uses their extensive knowledge of the ServiceNow HRSD product to drive roadmaps, art of the possible conversations, and helps to set vision and strategy to drive continual improvement and value within the Employee Relations module.
  • 5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management for Employee Relations, Employee Center Pro, Employee Journeys, and Employee Document Management.
  • Proven experience configuring, customizing, and implementing the ServiceNow Employee Relations module.
  • Experience delivering global, enterprise HR solutions that can scale
  • Experience evaluating solution options and formulating business cases
  • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
  • Ability to use data and analysis to drive decision-making
  • Outstanding communication and facilitation skills
  • Experience presenting to senior leadership
  • Proven success in creating efficient business processes and willing to challenge the status quo
  • Demonstrated ability to complete multiple tasks under pressure
  • Drives change laterally across regions and organizations using influence skills
  • Maintains a positive attitude.
  • Thrives in ambiguous work environment
  • Bachelors degree in Computer Science, Information Systems, Business Administration, or related field.
  • Solid understanding of Employee Relations principles, practices, and legal requirements.
  • Looking to get Placed? Try our Placement Guarantee Plan

    Masters degree preferred
  • Familiarity with configuration of ServiceNow HRSD features and functionality
  • Leadership and mentoring abilities.
  • Ability to collaborate with team members in a virtual setting.
  • ServiceNow Certified Implementation Specialist (CIS) – HRSD certification.
  • Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
  • Experience with integrations between ServiceNow HRSD and other HR systems (e.g., Workday, PeopleSoft) related to Employee Relations data.
  • Experience with data privacy and security regulations (e.g., GDPR, CCPA) as they relate to Employee Relations data.
  • Experience in Employee Relations, HR, or Legal roles, with a focus on investigations.

Skills

Knowledge Management

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About Company

Apple Inc., formerly Apple Computer, Inc., is a Silicon Valley–based multinational technology company headquartered in Cupertino, California. It designs, manufactures, and markets premium consumer electronics, software, and online services. Iconic products include the iPhone, iPad, Mac, Apple Watch, and Apple TV, alongside services such as Apple Music, iCloud, Apple Pay, Apple Arcade, Apple TV+, and the App Store. Operating systems now span iOS, iPadOS, macOS, watchOS, and visionOS.

As of August 2025, Apple ranks #3 globally by market capitalization (≈ US $3.4 trillion) and reported FY 2024 revenue of US $391 billion. It remains the second‑largest smartphone maker and fourth‑largest PC vendor worldwide, while expanding into AI‑powered devices, sustainable technology solutions, and mixed‑reality platforms like the Apple Vision Pro.

For professionals exploring Apple India careers, the company offers opportunities across hardware, software, design, retail, and operations, with office hubs in Bengaluru, Hyderabad, Mumbai, and Gurugram. Apple’s interview process in India is known for its rigor, cultural fit focus, and innovation‑driven assessment — attracting engineers, designers, and business talent passionate about shaping future‑ready technology.

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Important dates & deadlines?

Application Deadline

19 Dec 25, 01:50 PM IST

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ServiceNow HR Product Analyst

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