Software Development Engineer In Support (WW Operations Business Process Reengineering)

Department Icon IT / Software Development & Related
102+ Applicants
Posted: 8 months ago
6-8 years
Hyderabad, Telangana, India
work from office

Posted: 8 months ago
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Applicants: 104+
Job Description
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Job Description

We are reimagining Global support and seeking Application Support Engineering - Automation lead who is hands-on technical and is responsible to modernize Support planning and execution with intelligent tooling. This role is perfect for an individual contributor who thrives at the intersection of support process and platform engineering.
  • 8 to 12yrs experience in IT Software Industry with a minimum of 6 yrs hands-on experience in software application development using programming skills (Java, Python)
  • Knowledge of Rest services, XML, JSON and databases (SQL/NoSQL), APIs
  • Understanding of CI/CD pipelines and release management
  • Knowledge of cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes)
  • Bachelor’s or Masters degree in Engineering specialising in Computer Science or IT
  • Strong understanding of product support processes for L1, L2, And L3 Tiers
  • Familiarity with monitoring/logging tools (Grafana, Splunk, Prometheus, ELK)

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  • Exposure to ITIL processes (Incident, Problem, Change)
  • Ability to combine technology with a support mindset to lead automation and shift-left processes
  • Lead innovation with cutting-edge AI and LLM-powered tools
  • Understanding in Supply Chain domain (or) Support delivery process and tool

Skills

PythonItilJavaKubernetesXmlJsonCloudSqlSoftware Development

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About Company

Apple Inc., formerly Apple Computer, Inc., is a Silicon Valley–based multinational technology company headquartered in Cupertino, California. It designs, manufactures, and markets premium consumer electronics, software, and online services. Iconic products include the iPhone, iPad, Mac, Apple Watch, and Apple TV, alongside services such as Apple Music, iCloud, Apple Pay, Apple Arcade, Apple TV+, and the App Store. Operating systems now span iOS, iPadOS, macOS, watchOS, and visionOS.

As of August 2025, Apple ranks #3 globally by market capitalization (≈ US $3.4 trillion) and reported FY 2024 revenue of US $391 billion. It remains the second‑largest smartphone maker and fourth‑largest PC vendor worldwide, while expanding into AI‑powered devices, sustainable technology solutions, and mixed‑reality platforms like the Apple Vision Pro.

For professionals exploring Apple India careers, the company offers opportunities across hardware, software, design, retail, and operations, with office hubs in Bengaluru, Hyderabad, Mumbai, and Gurugram. Apple’s interview process in India is known for its rigor, cultural fit focus, and innovation‑driven assessment — attracting engineers, designers, and business talent passionate about shaping future‑ready technology.

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Important dates & deadlines?

Application Deadline

22 Nov 25, 11:09 AM IST

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Software Development Engineer In Support (WW Operations Business Process Reengineering)

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