Solution Architect- Customer Engagement

Department Icon IT / Software Development & Related
102+ Applicants
Posted: 7 months ago
5-7 years
Hyderabad, Telangana, India
work from office

Posted: 7 months ago
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Applicants: 102+
Job Description
About Company
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Job Description

The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilised across a diverse range of consumers, encompassing Apple Services, Contact Centres, Mobile Carriers, Self-Service Customers, Repair Centres, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications are meticulously crafted to provide an exceptional sales and service experience to our valued customers. In this role, you will utilise innovative techniques and collaborate effectively with multi-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will be the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels. We’re looking for someone with the insight and the passion to bring complex features to life. You will be expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership.
  • Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management
  • 5+ years of Industry experience
  • Hands-on experience in architecting and developing event-based, distributed, highly available systems
  • Deep knowledge of developing and managing enterprise-level technology at a global scale
  • Experienced with Micro-services, CI/CD, and Container orchestration
  • Hands-on with one or more cloud platforms and managed services
  • Hands-on Expertise in Java, Springboot, Kubernetes, Docker, Kafka, Object Oriented Programming
  • Hands-on expertise in Contact Center technologies (ACD, IVR, CTI, Diallers, WorkForce Management) will be preferred
  • Expertise in cloud contact centre platforms, omnichannel communication and CRM integrations is desired
  • BE/BTech degree or equivalent technical experience

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  • Excellent communication skills and attention to detail for documenting and reviewing designs
  • Excellent problem-solving and analytical skills
  • Excellent leadership and influencing skills
  • Effective presentation, oral, and written business communication skills with various audiences and levels
  • Knowledge of machine learning fundamentals

Skills

SalesCustomer Experience

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About Company

Apple Inc., formerly Apple Computer, Inc., is a Silicon Valley–based multinational technology company headquartered in Cupertino, California. It designs, manufactures, and markets premium consumer electronics, software, and online services. Iconic products include the iPhone, iPad, Mac, Apple Watch, and Apple TV, alongside services such as Apple Music, iCloud, Apple Pay, Apple Arcade, Apple TV+, and the App Store. Operating systems now span iOS, iPadOS, macOS, watchOS, and visionOS.

As of August 2025, Apple ranks #3 globally by market capitalization (≈ US $3.4 trillion) and reported FY 2024 revenue of US $391 billion. It remains the second‑largest smartphone maker and fourth‑largest PC vendor worldwide, while expanding into AI‑powered devices, sustainable technology solutions, and mixed‑reality platforms like the Apple Vision Pro.

For professionals exploring Apple India careers, the company offers opportunities across hardware, software, design, retail, and operations, with office hubs in Bengaluru, Hyderabad, Mumbai, and Gurugram. Apple’s interview process in India is known for its rigor, cultural fit focus, and innovation‑driven assessment — attracting engineers, designers, and business talent passionate about shaping future‑ready technology.

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Important dates & deadlines?

Application Deadline

15 Dec 25, 11:18 AM IST

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Solution Architect- Customer Engagement

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