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Job Description
About the job:
About Job:
Skills & Qualification:
- Bachelors/Master's degree in Business, Marketing, Operations, or related field.
- 3-5 years of experience in customer lifecycle management, retention, or CX roles in tech, e-commerce, or consumer platforms.
Responsibilities:
- Own the customer experience journey post-order, from successful puja/chadhawa to re-engagement.
- Collaborate with CS, Brand, and Design to create consistent end-to-end app experience (Push, In-apps, banners, content).
- Manage implementation of customer support systems (Limechat, Zoho/Kapture) to improve resolution TAT and NPS.
- Set up and monitor NPS and customer health metrics, and share insights with product/ops leaders.
- Drive continuous CX improvement projects (e.g., post-order communication templates, app journey checklists).
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- Run feedback loops from support to product/retention to close gaps in customer journeys.
- Support Retention Manager with execution of automated journeys and engagement campaigns.
Key Deliverables:
- Increase in CSAT metrics
- NPS system in place with a closed loop across leadership
- Scalable and optimized fulfillment journeys
Skills
Customer ServiceCustomer ExperienceCustomer SuccessCustomer SupportOperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
10 Nov 25, 06:05 PM IST
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