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Job Description
About Alkemy EdTech
Alkemy EdTech is a fast-growing education technology company committed to empowering learners through high-quality, industry-ready programs. We focus on providing exceptional learning experiencesand this extends beyond enrollment. Our After Sales Support team plays a key role in ensuring smooth student journeys and strong customer satisfaction.
Role & responsibilities
- Provide post-enrollment support to students via calls, emails & WhatsApp.
- Assist with onboarding, LMS access, schedules & general queries.
- Coordinate with internal teams to resolve issues promptly.
- Maintain CRM records and ensure high customer satisfaction.
- Follow up to improve student engagement and reduce drop-offs.
Preferred candidate profile
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- Fluent in English & Hindi (mandatory).
- Experience in Customer Support/After Sales Support (EdTech/BPO preferred).
- Strong communication, problem-solving & multitasking skills.
- Tech-savvy with knowledge of basic CRM/LMS tools.
Skills
OperationsAfter Sales SupportAftersalesSalesSales SupportAfter Sales SupportCustomer SupportCustomer SatisfactionSales SupportBpoIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
01 May 26, 04:13 PM IST
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