Analyst I, Operations

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When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

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JOB DESCRIPTION & CANDIDATE PROFILE Role Name: Chargeback Analyst (Accertify)

JOB DESCRIPTION:

Function Description:

Accertify Chargeback India Team is responsible for providing chargeback Prevention Services to their clients by reviewing and analyzing the transactions and providing the best solutions.

Purpose of the Role:

• Provide strong customer service and take initiatives to solve issues through detailed research

• Professionally persistent and a contributor to client success

• Analyze situations and issues and draw logical conclusions to determine accurate resolutions

• To win maximum number of disputes, produce high revenues by using established standards of the chargeback industry, and deliver premium service to our clients

• Constantly communicate trends, share best practices and ideas with peers and leadership

Responsibilities:

• 
  Monitor, evaluate, investigate, and respond to disputes received by various clients with robust compelling evidence

• Perform chargeback analysis and resolve transactions as per the best resolutions

• Conduct extensive research to validate purchases across platforms

• Import and Export data with 100% accuracy from client platforms to Accertify and vice-versa

• Work with peers and Managed Services leadership to communicate Chargeback & Fraud trends and share best practices, ideas and information

• Ensure adherence to regulatory, operations, and compliance standard

Past Experience:

• Worked on Consumer or Commercial Portfolios(Airlines or Retail preferred)

• Knowledge of Chargeback & Fraud Prevention Services preferred

• 0-3 Years of experience

Functional Skills/Capabilities:

• Analytical Mind and Attention to Detail

• Excellent problem-solving skills

• Outstanding Communication Skills

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Technical Skills/Capabilities:

• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook

• Must possess strong Internet research, along with the ability to navigate multiple systems at once

Knowledge of Platforms:

• White Pages

• Operational Queues Management platforms

Behavioral Skills/Capabilities

• Self-Motivated and a Team Player

• Flexible & Adaptive in changing business environments and pressure

Academic Background:

• Finance/Commerce/Bachelor’s Degree Require

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.