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Job Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description
Global Commercial Services (GCS) accounts for nearly 50% of American Express’ card spend. GCS continues to be a fast-growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. The Commercial Insights India team within GCS is instrumental in driving these objectives by providing actionable data driven insights and consultative solutions to sales, account development and clients across the globe. The role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment.
Digital product development (DPD) team is a part of wider Digital Experiences and Platform (DEP) team and is responsible to develop digital scalable insights solutions. We Develop, design & deploy insights products for commercial clients providing insights and actionable recommendations to optimize their travel and expense programs. Drive efficiency and scale via automated utilities & solutions that can drive scale and enable deeper penetration of insights products to meet customer needs.
Individual is preferred to bring and build T&E domain expertise, industry, and business trends that’s helpful in consultative discussion with key client personas.
Key Responsibilities
Enable data driven actionable insights for Sales/AD & clients to enable growth and retention
Conduct prototyping of insights products and services based on client needs using tools like HIVE, Python, SQL, VBA
Conceptualize and develop scalable client facing insights solutions, including feeding into digital roadmap
Strengthen solution algorithms to make them industry-leading insights products for American Express through internal and external research
Leverage advanced analytics algorithms to drive innovative solutions
Partner with technology to put offline products to scalable digital roadmap, manage end to end delivery plan and associated risk. Plan and drive the PI delivery schedule
Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation and improve individual and group’s productivity
Successfully engage in multiple initiatives linked to big bets or team strategy, lead or support ongoing projects and provide consultative expertise focused on win-win solutions
Provide thought leadership, E2E and strategic perspective in driving initiatives, challenging Status quo, driving innovation, and addressing evolving customer’s needs.
Act as a Subject matter expert /domain expert in T&E/B2B industry - Responsible for driving continuous improvements in our insights products as well as creating new products by leveraging expertise.
Critical Factors to Success (Outcome Driven):
Business Outcomes:
Enable data driven actionable insights for field & clients to enable growth and retention
Conduct prototyping of insights products and services based on client needs
Create alternate revenue streams by monetizing insights products
Conceptualize and develop client facing insights solutions (Insights Product Manager)
Strengthen solution algorithms to make them industry-leading insights products for American Express through internal and external research (Insights Product Manager)
Leadership Outcomes:
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo, and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Experience:
At least 1 year of extensive experience in data & analytics; hands-on programming, data mining and Insights dashboards development using large volumes of granular data to deliver analytical solutions
Expertise in programming tools SQL / Excel / Tableau
Knowledge and application of statistical methods
Strong Client and stakeholder management; Communication skills; Presentation skills
Preferred:
Experience in payments, financial sector (any other relevant) industry preferred
Experience with analytics for commercial clients / travel & expense programs / fintech’s preferred
Experience in Digital product development / exposure to implementation of Agile/Scrum methodologies
Experience in designing scalable solutions and lead implementation of complex data product
Qualifications:
Bachelor's degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations ResearchLooking to get Placed? Try our Placement Guarantee Plan
Preference to MBA and Post graduate candidates
Expertise in programming tools Hive / SAS / SQL / Excel / Tableau
Product management experience will be preferred.
Functional Skills / Technical Skills
Analytics, Insights & Targeting
HIVE, SAS, SQL, Excel (Good to have -Python)
Presentation skills
Advance Xls,
Platforms
Big Data: Cornerstone
Visualization platforms:
HIVE
VBA
Advanced MS Office Suits (Excel)
Behavioural
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills
CommercialSalesInnovationExcelTableauAgileOperationsResearchSASIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Aramex is an Emirati multinational logistics, courier, and package delivery company based in Dubai, United Arab Emirates. The company was founded by Fadi Ghandour and Bill Kingson in 1982 in Amman, Jordan. It is the first Arab-based company to be listed on the NASDAQ stock exchange. As a leading logistics and transportation solutions provider, Aramex offers diverse career opportunities across its vast network spanning the globe. From logistics operations and supply chain management to technology, sales, and customer service, Aramex Careers caters to a wide range of talents and expertise. Joining Aramex means being part of a dynamic team committed to innovation, efficiency, and customer satisfaction. Embark on a rewarding journey, unleash your potential, and contribute to shaping the future of logistics with Aramex Careers.
Important dates & deadlines?
Application Deadline
11 Sep 22, 12:00 AM IST
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