Travelers Cheque & Prepaid Services Analyst 1 (German Language)

You Lead the Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

Responsibilities

This is a blended profile which requires:

• Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.


• Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.


• Handle Escheatment calls and faxes.


• Process Refund Requests, Overspend and Excessive Balance cases


• Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.


• Respond to customer escalation and conduct a root cause analysis of the escalation


• Leverage expertise in analyzing risk related data, identifying fraud connections


• Manage change effectively to meet / exceed performance targets

Skills & Qualification

• Graduate with 0 – 3 years of Prior Experience.


• Ability to work in a deadline-driven environment and maintain strong attention to detail.


• Shift Hours – 24X7


• Good German language skills, verbal and written!

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.