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Job Description
- Operational Management:
- Oversee daily operations of the restaurant.
- Ensure smooth service and customer satisfaction.
- Manage staff schedules and workflow.
- Staff Management:
- Hire, train, and supervise restaurant staff.
- Conduct performance evaluations and provide feedback.
- Address and resolve staff issues or conflicts.
- Customer Service:
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer complaints and ensure they are resolved promptly and effectively.
- Foster a positive dining experience for guests.
- Financial Management:
- Monitor and control operational costs.
- Manage the restaurant’s budget and financial performance.
- Prepare financial reports and analyze performance data.
- Inventory Management:
- Manage inventory, ordering, and stocking of supplies.
- Maintain relationships with suppliers and negotiate contracts.
- Ensure compliance with health and safety regulations.
- Marketing and Promotion:
- Develop and implement marketing strategies to attract new customers.
- Plan and oversee promotional events.
- Utilize social media and other platforms to enhance the restaurants visibility.
- Compliance and Standards:
- Ensure the restaurant complies with health and safety regulations.
- Maintain high standards of food quality and presentation.
- Implement and monitor compliance with company policies and procedures.
- Education:
- Bachelor’s degree in hospitality management, business administration, or a related field (preferred but not always required).
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- Experience:
- Proven experience as a restaurant manager or in a similar role.
- Experience in customer service management.
- Skills:
- Strong leadership and managerial skills.
- Excellent communication and interpersonal skills.
- Ability to manage and motivate a team.
- Proficiency in restaurant management software.
- Strong problem-solving and conflict resolution skills.
- Personal Attributes:
- High level of organization and attention to detail.
- Ability to work in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays.
- Certifications:
- Food safety certification (depending on local regulations).
Skills
OperationsService ManagementCustomer SatisfactionCustomer ServiceAdministrationCustomer Service ManagementDaily OperationsRestaurantInventoryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
16 Sep 24, 03:49 PM IST
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