Customer Service Operations

Job Responsibility
Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;
Works within defined processes and uses judgment based on analysis of factual information to select appropriate course of action to resolve problems;
Minimum 6 Month Relevant Experience Required in International Global Voice