Customer Service Specialist (Excipients/Pharmaceutical Industry)

Company

Asahi Kasei India Pvt. Ltd.

Position

Customer service specialist (Excipients/Pharmaceutical industry)

Company Description

Asahi Kasei India Pvt. Ltd. is a group company of Asahi Kasei, a globally active Japanese technology company. Our company began operations on April 13, 2013, in Mumbai, India, with the focus of expanding opportunities for the growing multiple industries in India. At Asahi Kasei, we believe that a diverse workforce adds value, depth, and understanding to the organization, and we are committed to fostering an environment that supports the growth of our employees.

Our Health care material division specialized in pharmaceutical excipients looks for the best candidate for the opening position.

Role Description

This is a customer service role engaged in the pharmaceutical market. There is a strong expectation to collaborate with customers in India and internal teams in Japan. A successful candidate will be the first contact responsible for receiving requests primarily pertaining to regulatory affairs and specialty excipients from customers/partners in India (potentially from other regions as well).

• Handling regulatory requests (documentations/queries) from customers, being the first contact to the customers and QA team in Japan
• Supporting maintenance of regulatory documentations issued by headquarters.
• Coordinating technical agreements and audits upon requests from customers.
• Any additional items related to above tasks and GM HCM division instructions
• Occasionally, a trip to Japan might occur for a training purpose.

Qualifications

Education and experience required

• Masters degree or higher in pharmacy, chemistry, or related field.

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• Experience as regulatory affairs and/or customer service representative in the pharmaceutical field for one year or more.

Suitable skills

• knowledge of regulatory affairs in the pharmaceutical industry ( knowledge for nutraceutical industry is a plus).
• Good English communicator (Japanese language is a big plus)
• Relentless Enthusiasm for achieving High customer satisfaction on regulatory support for customers.
• A highly motivated, team player mentality.
• Cross cultural communication skills
• Interest for Japanese culture.