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Job Description
Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
GENERAL SCOPE & SUMMARY
Provides analysis and interpretation of the customers’ financial status for proper evaluation of risk and the establishment of proper credit limits. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Prepares recommendations and makes credit approval decisions on new accounts. Analyzes and reports on credit memo and write-off activity. Monitors and communicates credit concerns to management. This job is not for those responsible for placing routine calls to customers for collection of past due accounts. This role is focused on policy decisions/judgment regarding credit offers.
Develops, recommends, and implements policies and procedures for investigating and evaluating new and existing customer creditworthiness and extending or revoking credit lines/limits. Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables. Reviews and makes recommendations regarding bad debt or write-offs. Investigates and analyzes credit risks, using available internet and credit agency tools and information. Recommends and implements credit extensions/revocations, and/or legal action where necessary. Develops and maintains relationships with outside credit agencies. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives. Note: Incumbents whose primary focus is related to collection activities should be matched to the revised function 'FB'.
PRIMARY ROLE & RESPONSIBILITIES
- Should be able to meet collection targets
- Must have hardcore collection experience
- Should be able to generate reports
- Must be able to do follow ups against invoices via. emails and phone calls
- Should be able to meet Target numbers
Qualifications
SPECIALIZED KNOWLEDGE & SKILLS
- Ability to communicate complex information.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
- Demonstrated ability to learn and perform.
- Ability to use professional concepts and company policies and procedures to solve routine problems.
- Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
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JOB REQUIREMENTS
- 1 - 4 years of experience.
- Bachelor's degree in relevant field, BCom is preferred.
- Physical requirements include sitting for long periods of time.
- Should have good communication skills.
- Should be good with oral and written skills.
Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
If an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Aspect makes it easy for you to engage with your customers. We help companies deliver remarkable customer experiences across every conversation and every channel â voice, email, text, social, web â through a single, elegant software platform. Whether delivered on premise, hosted, or in the cloud, this platform brings all the conversations together in one place, ensuring a consistent omni-channel customer experience each and every time. We are a global leader in the provision of unified interaction management, workforce optimization, and back-office solutions, seamlessly orchestrating people, processes and touch points for todayâs top brands.
Important dates & deadlines?
Application Deadline
08 Sep 22, 12:00 AM IST
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Credit & Collections Analyst
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