Agilysys Support Engineer - 3 Years At Atlas Systems Bangalore

Please click on the link below to apply for this position:

https://atlas.bamboohr.com/careers/441

About the Role:

We are seeking an experienced professional with hands-on expertise in Agilysys systems, particularly with configuration tools like IGCM and IG12. The ideal candidate will have prior experience working on Agilysys environments and a strong understanding of configuration management within these systems. This role will involve supporting configuration changes and potentially participating in system upgrade or migration initiatives.

Key Responsibilities:

Manage configuration changes using IGCM and IG12 within Agilysys environments.

Collaborate with internal stakeholders and client teams to implement and validate system changes.

Troubleshoot and resolve configuration-related issues efficiently.

Ensure best practices are followed during system modifications and upgrades.

Maintain documentation and change logs for audit and traceability.

Required skills and qualification:

Minimum 3+ years hands-on experience working with Agilysys systems.

Strong working knowledge of IGCM and IG12 tools.

Familiarity with configuration management processes in a production environment.

Experience in migrating from Agilysys version 4.5.3 to IG12, preferable but not a must

Exposure to hospitality or point-of-sale systems supported by Agilysys.

Ability to work in client-facing or cross-functional project teams.

Ability to work independently and meet project deadlines.

Excellent written and verbal communication skills

Proven ability to work effectively with cross-border teams (U.S. and India)

Strong team player with a commitment to mentoring and developing others

Bachelors degree in computer science, Engineering, or a related field (required)