Business Correspondent Coordinator (Operations And MIS)

Key Responsibilities:

1. BC Operations Coordination

• Oversee and coordinate activities of assigned BC companies and their field agents.
• Ensure timely activation, service availability, and operational efficiency of BC outlets.
• Track and resolve operational issues such as cash management, AEPS transactions, account opening, and system downtime.
• Conduct periodic review meetings with BC partners to discuss performance, compliance, and improvement plans.

2. MIS, Data Analysis & Dashboards

• Collect, validate, and consolidate data from multiple BC partners for daily, weekly, and monthly MIS.
• Analyze key performance metrics such as transactions, customer onboarding, CSP activity levels, and financial inclusion targets.
• Design and maintain dashboards (e.g., in Excel, Power BI, or Tableau) for real-time monitoring of BC performance.
• Provide actionable insights and trend analysis to management for strategic decision-making.
• Support internal and regulatory reporting requirements by preparing accurate and timely reports.

3. Compliance & Governance

• Ensure all BC operations adhere to RBIs Business Correspondent guidelines, KYC/AML standards, and bank’s internal policies.
• 
  Coordinate with Compliance, Risk, and Audit teams for data submissions, inspections, and corrective action tracking.
• Maintain proper documentation and audit trails of BC-related transactions and communications.

4. Partner & Stakeholder Management

• Act as the primary point of contact for BC companies and ensure timely resolution of queries.
• Liaise with IT, Operations, and Business teams for system or process-related issues affecting BC operations.
• Facilitate communication between the bank and BC partners on new initiatives, circulars, and process changes.

5. Reporting & Management Insights

• Prepare management reports highlighting key performance indicators (KPIs), risk areas, and recommendations.
• Support periodic presentations to senior management, audit committees, or regulatory review forums.
• Track SLAs and vendor performance metrics against contractual obligations.

6. Field Monitoring & Training Support

• Conduct or coordinate field visits to monitor BC agent operations, customer service, and infrastructure.
• Support capacity-building initiatives for BC supervisors and agents on processes and compliance norms.

Qualifications and Experience:

• Education: Graduate / Postgraduate in Commerce, Business Administration, Economics, or related field.
• Experience: 5–7 years of experience in banking operations, financial inclusion, MIS/reporting, or channel management.
• Preferred Background: Experience in BC operations, digital banking, or data analysis in a regulated environment.

Skills and Competencies:

• Strong understanding of RBI’s BC model and financial inclusion ecosystem.
• Proficiency in Excel (advanced), Power BI, SQL, or similar reporting tools.
• Excellent analytical, problem-solving, and presentation skills.
• Strong coordination and communication abilities (with internal and external stakeholders).
• Attention to detail, data accuracy, and documentation discipline.
• Ability to work under tight deadlines and manage multiple priorities.

Key Performance Indicators (KPIs):

• Accuracy and timeliness of MIS and dashboards.
• BC performance metrics (active outlets, transaction growth, service uptime).
• Compliance/audit rating for BC operations.
• Turnaround time for issue resolution.
• Stakeholder and management satisfaction with reporting insights.