Specialist - Operational Excellence

Position Overview
The Specialist of Operational Excellence will be responsible for leading and implementing process improvement initiatives that drive operational efficiency, enhance client satisfaction, and ensure excellence mindset across the organization. This role will play a key part in optimizing operational performance in alignment with business objectives and client needs.
Key Responsibilities

• Process Improvement & Optimization:
• Lead and manage Lean Six Sigma or other process improvement projects for CRO business.
• Identify opportunities for reducing cycle times, minimizing risks, and increasing operational efficiency.
• Work collaboratively with cross-functional teams to standardize processes and eliminate bottlenecks.
• Operational Performance Management:
• Establish performance metrics, KPIs, and dashboards to track operational efficiency and project delivery success.
• Conduct root cause analysis of inefficiencies or delays, and implement corrective action plans.
• Drive the implementation of continuous improvement methodologies and foster a culture of excellence within operational teams.
• Change Management:
  
• Serve as a change agent, promoting a culture of continuous improvement and operational excellence throughout the organization.
• Develop and implement strategies for effective change management to ensure smooth adoption of process improvements.
• Leadership & Stakeholder Management:
• Lead, mentor, and coach teams to foster a mindset of operational excellence.
• Collaborate with senior leadership to align operational excellence initiatives with business goals and strategies.
• Communicate process improvements, successes, and challenges to stakeholders at all levels.
  

Education & Experience

• B.Tech + MBA Operations or equivalent masters preferred.
• 8+ years of experience in an operational excellence or process improvement role, preferably within the CRO or pharmaceutical industry.
• Strong understanding of operational excellence methodologies and its implementation.

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  Certified in Lean Six Sigma Black Belt and other relevant process improvement methodologies.
• Proven track record of leading process improvement projects with measurable outcomes.
• Highly skilled with numbers, calculations and data management.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong documentation, communication, and stakeholder management abilities.
• Proficiency in process improvement tools and data analysis softwares.
  

Key Competencies

• Driving operational excellence in fast moving business
• Dynamic, Agile and detail oriented mindset
• Data analytics
• Leadership and Team Development
• Client-Focused & Results-Oriented
  

Interested candidates with relevant experience may write to [HIDDEN TEXT]