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Job Description
Job Vacancy: Operation Team Leader
TL will be responsible for overseeing daily floor operations, managing a team of associates, and ensuring that all performance metrics (KPIs) are met with precision.
Core Responsibilities
Team Leadership: Lead, coach, and manage a team of 15- 20 members, ensuring high productivity and morale.
Performance Management: Monitor real-time performance, conduct quality audits, and manage shift rosters to meet daily targets.
Process Improvement: Identify operational gaps and implement strategies to enhance workflow efficiency.
Communication: Maintain seamless communication between the team and upper management. Address grievances and provide regular feedback.
Reporting: Maintain accurate MIS reports and track team performance data on a daily basis.
Candidate Profile
Looking to get Placed? Try our Placement Guarantee Plan
Experience: At least 2 years of experience in an operations supervisory role.
Skills: Exceptional verbal and written communication skills are a must.
Technical: Strong proficiency in MS Excel and reporting tools.
Availability: Ready to work from our Sector 20 office and manage rotating shifts if required
Skills
BpoCall Center OperationsBpo OperationsVoice ProcessCustomer Service OperationsCustomer ServiceTeamCenterOperationsOperation TeamIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
16 Jul 26, 03:02 PM IST
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