Manager

Job Title: Manager Solar Product Quality & Customer Support

Experience: 815 years

Location: Noida

Department: Quality / Technical Support

Role Overview:

The Manager will be responsible for ensuring product quality, handling customer complaints, implementing corrective and preventive actions (CAPA), and providing technical support for solar modules and solar cells. This role requires strong analytical skills, customer interaction experience, and proficiency in defect analysis and performance simulation tools.

Key Responsibilities:

• Product Knowledge: Deep understanding of Solar Modules and Solar Cells, including design, manufacturing, and performance parameters.

• Customer Complaint Handling:
• Act as the primary point of contact for customer complaints related to product defects or performance issues.
• Investigate root causes and provide timely resolutions.

• Corrective & Preventive Actions (CAPA):
• Develop and implement CAPA plans to address recurring issues and prevent future defects.
• Monitor effectiveness of corrective measures and report progress to stakeholders.

• Defect Analysis & Reporting:
• Prepare detailed PowerPoint presentations for customer defect analysis and technical reviews.
• Collaborate with cross-functional teams to ensure accurate reporting and communication.

• Performance Analysis:
• Conduct PVsyst data analysis for system performance evaluation and optimization.
• Interpret simulation results and provide recommendations for improvement.

• Process Improvement:
• Identify gaps in quality processes and recommend improvements to enhance product reliability and customer satisfaction.

Required Skills & Competencies:

• Strong technical knowledge of solar PV technology (modules and cells).
• Expertise in customer complaint management and root cause analysis.
• Hands-on experience with CAPA methodology.
• Proficiency in PVsyst and other solar performance simulation tools.
• Excellent communication and presentation skills (MS PowerPoint, Excel).
• Ability to work cross-functionally and manage multiple stakeholders.

Qualifications:

• Bachelors or Masters degree in Electrical Engineering, Renewable Energy, or related field.
• 815 years of experience in solar industry, preferably in quality management or technical support roles.

Preferred Attributes:

• Strong problem-solving and analytical mindset.
• Customer-centric approach with ability to handle escalations professionally.
• Familiarity with international quality standards (ISO, IEC).