Sr. Engineer - IT App Support Cloud

Department Icon IT / Software Development & Related
102+ Applicants
Posted: 8 months ago
2-6 years
Coimbatore
work from office

Posted: 8 months ago
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Applicants: 102+
Job Description
About Company
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Job Description

The Opportunity:
Sr. Engineer will be responsible for leading the support and maintenance of enterprise applications including Office 365, Active Directory, Windows 365, Certificates provisioning and ServiceNow .
This role will be a full-time position based out of our Coimbatore office. This role involves close collaboration with Level 3 support, Development teams and Vendors to ensure optimal performance and reliability of business-critical systems.
The ideal candidate will bring strong technical expertise, Leadership capabilities , and a proactive approach to preventing disruptions and enabling scalable growth in a fast-paced life sciences environment. You will guide a team in delivering high-quality support, drive adherence to ITIL processes, and act as a key escalation point for complex issues. A positive attitude, strong communication skills, and the ability to work both independently and within cross-functional teams are essential. This role also offers opportunities to expand your technical skillset across diverse platforms within a supportive and dynamic IT organization.
What were looking for
  • Associate degree or equivalent professional experience in IT or a related field is required; a Bachelors degree is preferred.
  • 3plus years of experience in managing and supporting Active Directory, Office 365, ServiceNow , Windows 365 and Certificates provisioning in an enterprise environment.
  • Demonstrated success in a technical leadership role or as a Senior application support E ngineer .
  • Strong ability to provide front-end support and technical guidance to internal teams and departments.
  • Excellent communication and interpersonal skills , with the ability to lead discussions and collaborate across teams.
  • Should be Flexible to work in 24*5 rotational shifts and hybrid working.
How you will thrive and create an impact
  • Lead and provide expert-level technical support in Office 365, Active Directory, Windows 365 , Certificate provisioning and ServiceNow across teams.
  • Facilitate team collaboration, coordinate and participate in performance reviews , and support process transitions .
  • Ensure theK nowledge repository is regularly updated and maintained for accuracy and accessibility.
  • Monitor and resolveI

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    ncidents and Service requests
    , ensuring compliance with SLA timelines.
  • Manage the ticketing system , ensuring all queries and resolutions are tracked and documented.
  • Take ownership of escalated issues , driving them to resolution with minimal business impact.
  • Report on operational status , manage assigned tickets, and prioritize tasks effectively to meet deadlines.
  • Collaborate withD evelopment teams, internal users, Application owners and Vendors to enhance application performance.
  • Analyze application functionality and recommend improvements or optimizations .
  • Apply strong knowledge of ITIL processes including Incident, Problem, and Change Management.
  • Continuouslyupskilland stay current with evolving process and technology standards.
  • Deliver customized training sessions to internal teams to improve technical proficiency and process awareness.
  • Plan and coordinate application maintenance and upgrade schedules to ensure minimal disruption.
  • Develop and share operational and performance reports with business stakeholders.

Skills

ServicenowActive DirectoryItil ProcessesMicrosoft WindowsProvisioningIt SupportActive Directory SupportNetworkingItilCloud

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About Company

Avantor, Inc. is a global provider of mission-critical products and services to customers in the life sciences and advanced technology & applied materials industries. The company aims to set science in motion to create a better world, offering a broad range of high-quality products, including materials, consumables, equipment, and services. With a strong focus on innovation and quality, Avantor supports the complex needs of its customers' avantor career development by providing a dynamic work environment that fosters growth, learning, and professional advancement. The company's commitment to excellence and its extensive global footprint allow it to deliver an unparalleled service experience, making it a preferred partner for scientists, researchers, and engineers around the world.

A career at Avantor means being at the forefront of scientific innovation and contributing to pivotal advancements in a wide range of industries. The company prides itself on creating a culture where talent thrives, collaboration is encouraged, and achievements are recognized and rewarded. Those looking to build their avantor career can expect to find opportunities that challenge and inspire, within a supportive environment that promotes diversity, sustainability, and continuous learning. Avantor's dedication to empowering employees and investing in their development is evident through its comprehensive training programs, mentorship opportunities, and a career path that offers both vertical and lateral movement. This approach not only enhances the professional journey of its employees but also ensures that Avantor remains at the cutting edge of industry developments, driving innovation and delivering solutions that matter.

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Important dates & deadlines?

Application Deadline

20 Nov 25, 12:26 PM IST

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Sr. Engineer - IT App Support Cloud

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