Base24 EPS Support Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking for Base24-eps Support Engineer Position

Position Details:

Job Type: Permanent

Location: Remote

Timings : Regular working hours

Experience: Min 4+ years of relevant experience

:

Experience

• 4 to 8 years of hands-on support experience with ACI Base24-eps applications.

• Proven track record in application support roles within the cards and payments domain.

Key Responsibilities

• Monitor, troubleshoot, and resolve issues in Base24-eps payment systems.
• Act as the first responder for production issues, ensuring minimal downtime.
• Diagnose and resolve transaction failures, ISO 8583 message issues, and system outages.
• Handle transaction failures, outages, and performance issues with a structured problem-solving approach.
• Support integration of Base24-eps with other bank systems and external card schemes.
• Collaborate across teams, clearly explaining technical issues to stakeholders.
• Maintain and support payment networks, ATM/POS/Ecom systems, and settlement processes.

Skills & Competencies

• In-depth knowledge of ISO 8583 messaging systems.
• Strong analytical, debugging, and problem-solving skills.

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• Experience with Base24-eps modules and integration processes.
• Good understanding of payment networks, ATM/POS/Ecom systems, and settlement workflows.
• Ability to work effectively in a 24x7 support model.

WHATS ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [HIDDEN TEXT]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Uma

AvensysConsultingPteLtd

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